Service Advisor – Gaborone-1600035B



Serve as key customer contact to promote quality customer service and increase business within the branch location
Assesses customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop;.
Develops diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews diagnostic plans, quotes and repair plans with the Service
Supervisor prior to customer contact; works with the Service Supervisor to
schedule shop job assignments.
Develops positive relationships with key customers; resolves customer concerns regarding Cummins? or distributor warranties; explain
charges to customers.
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

 College or technical trade school or equivalent degree, or equivalent experience, required



Primary Location

 Botswana-South-East-Gaborone-Botswana, Gaborone, DBU

Job Type

 Experienced – Professional / Office

Recruitment Job Type Office