Standard Bank of Botswana is looking for a Private Banker

Job Purpose

Proactively promote a relationship based offering through a primary point of contact, which meets client expectations by providing personalised financial solutions in line with the Value Proposition.

Provide a relationship based offering to the Priority Sub-Segment, which meets customer expectations by providing pro-active and highly responsive financial and business solutions focused on the managing and building of wealth in partnership with small business owners, through personalised and competent relationship management and specialist expertise to provide support.

Maintain a high level of integrity and ethical standards

 

Key Responsibilities/Accountabilities

Portfolio management

• Acquire new business in the Priority Sub-Segment market in line with the Customer Value Proposition segment income specifications, acquisition targets and/ or segment strategy to increase market share and specific sales strategies.
• Establish and build one-on-one      relationships with customers, based on mutual respect, in assigned      portfolio by delivering the expected level of service, specifically      focusing on a pro-active contact (calling) strategy and programme.

• To ensure successful retention      of existing customers in assigned portfolio to strengthen and expand      relationships by intimately understanding the customer, servicing the      customer’s business and personal financial needs and focusing on the      management of key accounts.
• To interact and build      relationships with Business Banking AE’s and CIB in order to provide a      seamless solution to the client’s banking requirements. Where possible to      assist with business banking related queries. Manage when specialist      Business Banking advice is required and refer to Business Banking or CIB.

• Manage the “Cost of Sales”      through evaluation of margins, cost of service and utilisation of the      multi-channel delivery strategies, such as actively managing customer      migration onto electronic banking channels. Manage customer migration      between segments, sub-segments and Private Bank.
• Actively ensure that customers      are migrated to the correct sub-segment, as per the Value Propositions      where appropriate.
• Maximise bank profitability and      ensure value add to customers through cross-selling and conversion of      customers to main business, specifically focusing on wealth and lending      opportunities. Manage through use of the Portfolio Reporting System.

• Make effective use of the      lending specialist who works within the Suite.
• Join and support business      organisations that will assist in the acquisition of appropriate      customers.
• Proactively e-mail new product      information to all customers.

 

Legislative compliance

• Conduct a needs analysis to      identify customer needs effectively when opening new accounts or giving      product advice, in line with Financial Services Act licence categories.
• Complete disclosure to the      customers in terms of accreditation, service fees, and commission.
• Ensure proper record keeping in      terms of Financial Services Act

 

Risk management

• Manage credit and operational      risk effectively.

People management

• Ensure effective management of      subordinates resulting in compliance with the Code of Banking Practice,      internal controls and overall well-being of staff.
• Co-operate and work well with      others in the pursuit of team goals by sharing information and providing      support to others, showing care and consideration for other team members

 

Actively seek to improve others’ skills and talents by providing constructive feedback, coaching, training opportunities and assignments, which challenge their abilities and encourage developmentActively seek to improve others’ skills and talents by providing constructive feedback, coaching, training opportunities and assignments, which challenge their abilities and encourage development

Preferred Qualification and Experience

Experience

 

• 5 Years banking experience, with exposure to sales.
• Risk assessment experience, i.e loan applications.

Qualification

• 1st Degree – In Business, Economics & Finance or any related course
• COP certification

Knowledge/Technical Skills/Expertise

Knowledge

 

• Business Knowledge – Mature
• Risk Management – Mature
• Project Management – Awareness
• People Management – Awareness
• Financial Management – Awareness
• Change Management – Awareness
• Knowledge Management – Awareness

 

• Relevant business qualification, e.g. B.Comm        (Marketing) or MBA.
• Understanding of the priority market customer profile and lifestyle.
•  Sound knowledge of the full product spectrum as relevant to the priority market, including qualification criteria,  features, benefits, pricing, product combination possibilities for  optimum use and relationship to other more specialised products.
•  Ability to interpret financial statements, management  accounts, budgets and cash flows for all types of legal entities.

 

•  Thorough understanding of Credit Principles.
•  Qualification and/or experience in structuring  business and personal deals and lending.
•  Sound knowledge of the full product spectrum as relevant to the Priority market, including qualification criteria, features, benefits, pricing, product combination possibilities for optimum use and relationship to other more specialised products.
• Understanding of Group company products in respect of   service level agreements (knowledge of criteria and customer        expectations) and the bank’s service provision networks.
  Understanding of which products are most profitable  to the bank and potentially beneficial to the customer and self.
• Able to recognise when specialist product support is  required.
•  Knowledge of equivalent competitor products and  services.
•  Working knowledge of Retail Banking strategy, overall  Group strategy and priority market value propositions.

• Understanding of current business issues and their  impact on the local market.
• Working knowledge of branch systems, including the behavioural scoring systems, and their impact on customer service.
•  Financial management skills.
•  Knowledge of Managing Local Market sales principles.
•  Knowledge of the Code of Banking Practice.
•  Strong Computer Literacy, able to capture/update customer database, migrate customers to remote channels and justify        reasons, optimise service delivery within available technology channels (e.g. e-mail, internet and cellphone banking).
•  Have a thorough understanding and knowledge of remote channels, e.g. Internet
•  Knowledge of the Financial Services Act.

 

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