Team Leader Tellers-Industrial Branch – Standard Bank

Job Details

Customer Channels

Job Purpose

The purpose of the job is to:

  • To assess, understand and manage the risks associated with telling transactions, and other functions carried out by subordinates
  • Authorise encashments of cheques; withdrawals referred by tellers within personal limit and according to laid-down instructions.
  • Refer cheque, card and savings withdrawals over authorised limit
  • Provide an efficient service ensuring accuracy of transactions, and where possible identification of migration and sales opportunities.
  • Monitor tellers’ productivity, service standards, quality and accuracy of work.

Key Responsibilities/Accountabilities

Key responsibilities include:

  • Assist in balancing of cash.
  • Monitor teller differences and ensure that laid down instructions are adhered to.
  • Scrutinise balance specifications.
  • Ensure cash summaries and indemnity forms are completed.
  • Attend to and scrutinise the locking away register.
  • Ensure that the frontline area presents a tidy, professional image to customers.
  • Distribute and read special alert circulars.
  • Update arrangements with companies and firms

Preferred Qualification and Experience

Preferred qualifications and experence include:

    • Business Related Degree
    • At least 2 years branch banking experience, with exposure to telling and customer service.
    • Institute of Bankers or related qualification would be an added advantage.

Knowledge/Technical Skills/Expertise

Technical Knowledge required is as follows:

  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.