Closing Date: Thursday, 12 October, 2017
Job Category: Information and Communication Technology
Job Location: Gaborone

Direct BPO is a provider business process management solutions to domestic, regional and international clients across a range of sectors including telecommunications, utilities, government, finance, retail, e-commerce, travel and logistics, health care and other private sector organisation. Direct BPO offers a broad category of services which include contact center outsourcing, sales and retention and back office services.

Position summary: This role is responsible for coaching training both new recruits and experienced agents ensuring that they provide the kind of service that builds high levels of customer satisfaction, improving productivity, reducing operating expenses, retaining customers, generating incremental revenue, providing an outstanding customer experience, and reducing agent attrition.
Minimum Education or Qualifications:

Bachelor’s degree in a business or related discipline.

Key Skills and Experience:

Minimum 2 years in instructional design / corporate education field, including a combination of training design, development, delivery and measurement

Application Instructions:

For any enquiries call +267 77700000.

To apply, send your cover letter, CV with references and certified copies of certificates to and address your letter to:

The HR Manager, P/Bag 419, Gaborone, Botswana