This position will manage and lead a team of people in allocating workload and managing the day to day operations in the workshop. It requires the job holder to co-ordinate resources and liaises with internal and external key contacts to ensure work is delivered on time and to a quality standard
Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations
Ensure supplies are ordered for each job and correct job numbers are used and time records are correct
Manage inward goods, checking quantities, dispatching goods and receipting invoices
Regularly report progress on each job and quickly communicate delays or concerns with the General Manager. Report on manpower overruns or shortfalls
Act as a Technical adviser on key projects and other areas of the business as requested
Co-ordinate resources(operational and human) schedules and activities to effectively manage jobs.
Assist with quoting, project management, materials purchasing and quality checks.
Provide oversight and check job estimates ,and ensure quality and safety standards are adhered to
Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
Work with apprentices and semi-skilled staff to role model appropriate technical skills
Provide yearly KPI’s on all workshop personnel to motivate the expected competency level and ensure human resources are informed of trends in performance
Promote a Health and Safety culture within the business by regular safety meetings and on-going training
Identify client’s needs and explain/demonstrate Multotec Botswana services to them, which may involve technical descriptions of products and the way they may be used
Work with the General Manager and Sales Manager to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate
Work with the General Manager and Sales Manager to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action
Develop and implement systems to record, file and store information pertaining to client enquiries and jobs done for future references
Engineering Trade Qualification preferably Fitter & Turner or Boilermaker or equivalent
CAD and Project Management experience would be advantageous
At least 10 years post apprentice experience
Technical/Professional Knowledge And Skill