At Dulini, our foundation is built on authentic, sincere engagement with our guests. Our intimate and serene lodges encourage our guests to completely immerse themselves in a world of decadence and luxury. Exquisite styling and impeccable service carry through the golden thread of elegance which epitomises the Dulini experience. We are looking for a confident, refined and articulate Lodge Manager to manage our lodge at Dulini Daunara, with a primary focus on front of house guest experience. A strong leader, guest-focused and detail orientated, with the ability to inspire a team and maintain the highest standards.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Hospitality
- Closing Date: 2026-07-31
Key Responsibilities
- Effectively engage with guests on a personal yet professional level
- Maintain an attention to detail and service delivery which ensures an exceptional guest experience (uphold standards)
- Contribute to, implement and maintain the Dulini standards through constant review
- Ensure guests have a warm, sincere and informative welcome and orientation, and are hosted at meals as required
- Seek information and show patience, resourcefulness and skill when solving guest problems, and follow up effectively with the responsible people/department
- Manage staff discipline in a consistent manner, with a focus on encouraging best performance
- Be knowledgeable of, adhere to, and enforce company policies, SOPs and procedures
- Communicate effectively with staff as well as seniors and peers
- Work effectively with the respective Group HODs, manage all guest-facing departments (F&B, housekeeping, guiding) to promote best performance and deliver exceptional service
- Monitor feedback and report trends or issues to the General Manager
- Nurture staff relations and create a culture of care in staff villages and the community
- Effectively manage and promote staff training and development, and staff welfare initiatives
- Support and be involved in local community and conservation initiatives
- Manage and control expenditure within agreed budgets
- Constant assessment and improvement of efficiencies of all resources
- Effectively manage all matters of stock control, including lodge assets
- Manage all administrative matters effectively as per SOPs and within the confines of labour legislation, including work rosters, leave accrual and month-end reporting
- Accept full accountability for all guest-facing aspects of the lodge/camp at all times, and provide detailed and comprehensive handovers
- Maintenance of all facilities, equipment, infrastructure and concession services
- Planned preventative maintenance for all plant, equipment, buildings & vehicles
- Water & energy management and monitoring, and energy-saving initiatives
- Generator plants, borehole pumps, sewage plant and all utilities management
- Maintenance of vehicles, boats, firefighting equipment, roads and airstrips
- New works and equipment commissioning and project management
- Waste management, pest control and safe storage of goods and fuel
- Guest interaction and informative education
- Assist in logistical operations, loading/unloading, and safety procedures
- Ensure compliance with health, safety, fire safety and environmental policies
- Maintain detailed records, plans, drawings and maintenance reports
- Ensure minimal disruption to guests during maintenance programmes
Requirements
- Hospitality qualification (advantageous)
- Minimum 5 years’ experience in a luxury safari lodge
- Proven front of house leadership and people management
- Strong knowledge of F&B, housekeeping & guiding operations
- Solid background in stock control, administration and budgeting
- Good working knowledge of facilities & maintenance
- Excellent communication and interpersonal skills
- Valid driver’s licence
- Computer literacy (Excel, Word, Outlook)
- Flexible, hands-on and solution orientated
Salary
Competitive market-rated salary (based on qualifications and experience)
How to Apply
Apply by email: recruitment@dulini.com
Frequently Asked Questions
What are the typical qualifications and certifications required for a Lodge Manager (Front of House) role in Botswana?
Most lodges in Botswana seek candidates with a diploma or degree in Hospitality Management, Tourism, or a related field. Practical experience in front office operations, guest relations, and staff supervision within a lodge or hotel environment is highly valued. Strong communication skills and a proven track record in guest satisfaction are also crucial.
What are the common day-to-day responsibilities for a Lodge Manager (Front of House) in Botswana?
Daily tasks include overseeing front office operations, managing guest arrivals and departures, and ensuring high standards of guest service are consistently met. This role also involves staff supervision, handling guest inquiries and complaints, and coordinating with other departments like housekeeping and F&B to ensure seamless lodge operations. You will also be responsible for maintaining the aesthetic appeal and overall guest experience of the lodge's front areas.
What is the typical work culture and what are the expectations for a Lodge Manager in Botswana's hospitality sector?
The work culture in Botswana's lodge industry emphasizes warm hospitality, personalized guest service, and a strong team-oriented approach. Employers expect managers to demonstrate leadership, adaptability, and a deep understanding of local tourism, often requiring long hours and flexibility, especially during peak seasons. Respect for cultural diversity and local traditions is also highly valued when interacting with both guests and staff.
What are the realistic career progression paths for a Lodge Manager (Front of House) in Botswana?
Successful Lodge Managers can progress to roles such as General Manager of a larger lodge, Group Operations Manager for a hospitality chain, or even specialize in niche areas like Guest Relations Director. Gaining experience across different departments and demonstrating strong leadership and financial acumen will significantly enhance upward mobility within Botswana's growing tourism sector. Opportunities also exist to move into corporate roles within larger hospitality groups.
What typical benefits can a Lodge Manager expect in Botswana regarding leave, medical aid, and pension?
Standard benefits usually include annual leave, sick leave, and often accommodation or housing allowances, especially for lodges in remote areas. Most reputable employers provide medical aid contributions and and contribute to a pension fund, adhering to local labor laws and industry standards. The specific package can vary significantly between employers and depends on the lodge's size and location.
How should a job seeker apply for this role, and what do employers in Botswana look for?
Applicants should submit a well-structured CV and a compelling cover letter highlighting their relevant experience in front office management and guest service, specifically mentioning any lodge or remote camp experience. Employers in Botswana often seek candidates with strong leadership, problem-solving skills, excellent communication, and a genuine passion for hospitality and local tourism. A proven ability to work well within a diverse team and adapt to varying guest needs is also highly regarded.