AJ Resorts is looking for a reliable, hardworking individual to join our team.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Hospitality
- Closing Date: 2026-08-22
Key Responsibilities
- Clean and prepare guest rooms
- Manage guest bookings
- Respond to emails
- Assist with guest check-in and check-out
Requirements
- Computer skills
- Able to manage bookings online
- Good communication skills
- Honest, reliable & well-organized
- Housekeeping experience is an advantage
How to Apply
Apply by email: admin@ajresorts.co.bw
Frequently Asked Questions
What qualifications or experience are typically required for a Housekeeper & Bookings Assistant role in Botswana?
Generally, employers look for a BGCSE (Botswana General Certificate of Secondary Education) or equivalent, along with practical experience in hospitality or customer service. Basic computer literacy is often essential for the bookings assistant part of the role, and relevant short courses in housekeeping or front office operations can be beneficial.
What are the primary day-to-day responsibilities for a Housekeeper & Bookings Assistant at a resort in Botswana?
This dual role typically involves managing guest room cleanliness, laundry, and maintaining public areas to high standards. Simultaneously, you would handle guest reservations, check-ins/outs, and respond to inquiries, often using a booking system.
What is the typical work culture and what are the expectations for hospitality staff in Botswana?
Punctuality, a strong work ethic, and a friendly, respectful demeanor are highly valued in Botswana's hospitality sector. There's often an emphasis on teamwork and providing warm, personalized service to both local and international guests.
What are the potential career progression opportunities for a Housekeeper & Bookings Assistant in Botswana's hospitality industry?
With experience and further training, one could advance to roles like Head Housekeeper, Front Office Supervisor, or even Assistant Lodge Manager. Many hospitality establishments in Botswana value internal growth, encouraging staff to develop new skills.
What kind of benefits can one typically expect for a role like this in Botswana?
Standard benefits usually include annual leave and contributions to the Botswana Public Officers Pension Fund (BPOPF) or a similar private pension scheme, as mandated by law for many employers. Some employers may also offer limited medical aid coverage or subsidized staff meals, though this varies greatly.
How should one apply for this type of role, and what do employers in Botswana value during the hiring process?
Applications usually involve submitting a detailed CV and cover letter outlining relevant experience and skills. Employers in Botswana often prioritize candidates with a positive attitude, proven reliability, and a genuine passion for guest service.