Dynamic Road Services is seeking a commercially driven Customer Relationship & Business Development Manager to strengthen customer relationships and drive business growth in Gaborone.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Business Development
- Closing Date: 2026-08-14
Key Responsibilities
- Manage customer relationships and key accounts
- Identify and secure new business opportunities
- Conduct customer visits and resolve client concerns
- Promote customer retention and service excellence
Requirements
- Excellent communication and interpersonal skills
- Strong sales, negotiation and relationship management abilities
- Results-oriented with strong commercial awareness
- Previous experience in sales, business development or account management
- Experience in insurance sales will be an added advantage
- Valid driver’s licence and willingness to travel for customer visits
Salary
Competitive remuneration package offered based on experience and qualifications.
How to Apply
To apply: Email your CV to recruitment@dynamicroad.co.bw with the subject line: “[Job Title] – [Your Name]”
Closing Date: Friday, 14th August 2026.
Frequently Asked Questions
What are the typical educational qualifications or certifications required for this Customer Relationship & Business Development Manager role in Botswana?
A degree in Business Administration, Marketing, or a related field is usually expected for this managerial position. Relevant professional certifications in sales or customer relationship management, combined with practical experience, would also be highly advantageous. Employers often seek candidates with a strong blend of academic knowledge and demonstrable industry expertise.
What are the common day-to-day responsibilities of a Customer Relationship & Business Development Manager in Botswana?
Daily tasks involve managing existing client relationships, actively identifying and pursuing new business opportunities in the road services sector, and preparing persuasive proposals. This role requires frequent client interactions, market analysis, and meticulous reporting on sales targets and relationship performance. You'll be a key driver for both retention and growth.
What is the typical work culture and what are the expectations for a manager in this field in Botswana?
Botswana's professional culture values strong interpersonal relationships, respect, and a collaborative approach to work. Managers are expected to demonstrate proactive leadership, adaptability to local market conditions, and a commitment to nurturing both client and team relationships. Punctuality and clear communication are also highly regarded.
What are the realistic career progression or growth paths for someone in this role in Botswana?
Career progression might lead to more senior positions such as Head of Sales, Regional Business Development Manager, or even Director-level roles within the organization. Opportunities often depend on individual performance, continuous professional development, and the overall growth of the company within the transport and logistics industry. Expanding your network and expertise is key.
What typical benefits (e.g., leave, medical aid, pension) can one expect for a managerial role like this in Botswana?
Standard benefits for a managerial role typically include a competitive leave structure, comprehensive medical aid coverage, and contributions to an employer-sponsored pension fund. Due to the business development nature, a company vehicle or car allowance is also commonly provided to facilitate client visits and travel. Specific benefits can vary by employer and package.
What do employers in Botswana typically look for when hiring for this position, and what is the best way to apply?
Employers seek candidates with a proven track record in sales or business development, strong negotiation skills, and a solid understanding of the local market dynamics. A well-tailored CV and cover letter highlighting relevant experience and achievements are crucial. Applying through reputable job portals, professional networking, or directly via company websites is generally the most effective approach.