To manage and grow a portfolio of client relationships within the Banking Sub-Segment by proactively identifying opportunities, acquiring new business, and delivering tailored financial solutions from a suite of standard and customised offerings. This job ensures value delivery to clients while driving revenue growth and supporting client retention objectives.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Banking
- Closing Date: 2026-08-29
Key Responsibilities
- Manage and grow a portfolio of clients through proactive relationship management and strategic engagement.
- Conduct regular client reviews to understand evolving financial needs and deliver tailored solutions.
- Drive cross-sell and upsell opportunities across banking products and services to meet growth targets.
- Define and execute a sales portfolio growth strategy aligned with segment objectives and business goals.
- Deliver exceptional service that exceeds customer expectations through innovative and appropriate solutions.
- Identify customer needs and provide customised financial offerings while promoting digital adoption.
- Build and maintain a strong network of business and social relationships to generate ongoing revenue.
- Arrange networking sessions, seminars, and client engagement activities to strengthen relationships.
- Collaborate with internal stakeholders to ensure seamless service delivery and client satisfaction.
- Monitor client satisfaction levels and resolve queries or complaints promptly and professionally.
- Ensure compliance with regulatory requirements and internal governance standards.
- Maintain accurate client records and ensure timely reporting and documentation.
- Contribute to branch or segment profitability through revenue generation, cost control, and efficient resource utilisation.
- Proactively drive performance targets and take accountability for achieving sales and service goals.
How to Apply
To apply, please visit: firstrand.wd3.myworkdayjobs.com
Job Code: R52859
About the Company
FNB Botswana is a licensed commercial bank operating in Botswana under the supervision of the Bank of Botswana. It provides retail, business, and corporate banking services across major urban centres including Gaborone, Francistown, and Maun. The bank launched operations in Botswana in 2011 after acquiring the former Botswana National Bank. FNB Botswana is a wholly owned subsidiary of FirstRand Limited, but it holds its own banking licence and operates independently within Botswana’s regulatory framework.
Banking and financial services in Botswana
Frequently Asked Questions
What qualifications or certifications are typically required for a Relationship Manager – Agribusiness role at a bank like FNB in Botswana?
A bachelor’s degree in Agriculture, Finance, Business Administration, or a related field is usually required. Professional certifications such as the Certificate in Banking (CIB) from the Bankers Association of Botswana (BAB) or CA/ACCA modules are highly regarded. Relevant experience in agribusiness lending or rural banking in Botswana strengthens applications.
What does a typical day look like for an Agribusiness Relationship Manager in Botswana?
You’ll meet with farmers, agro-processors, and cooperatives across regions like Central, Kgatleng, or Southern District to assess credit needs and monitor loan performance. Daily tasks include credit analysis, preparing facility proposals, coordinating with internal credit and compliance teams, and conducting on-farm visits—often requiring travel and adaptability to seasonal farming cycles.
How does the work culture and employer expectations differ for this role in Botswana compared to other countries?
Relationship Managers are expected to combine financial acumen with deep local agricultural knowledge and strong interpersonal skills to build trust in rural and semi-urban communities. Punctuality, respect for hierarchy, and cultural awareness—especially when engaging with traditional leadership or community-based organisations—are essential in Botswana’s context.
What career progression opportunities exist for Agribusiness Relationship Managers in Botswana’s banking sector?
With strong performance and exposure to complex agri-value chain financing, you may progress to Senior Relationship Manager, Agribusiness Portfolio Manager, or regional Head of Agribusiness. Some professionals transition into roles with development finance institutions (e.g., Botswana Development Corporation) or take up advisory positions with government agencies like the Ministry of Agricultural Development and Food Security.
What standard benefits (leave, medical aid, pension) can I expect in this role at a major bank in Botswana?
Employers like FNB typically offer 25–30 days annual leave, comprehensive medical aid through providers such as Medshield or BON, and mandatory membership in the Botswana National Pension Scheme (BNPS) with additional voluntary retirement savings options. Family coverage, maternity/paternity leave per Botswana Labour Act, and staff loan facilities are also common.
How do I apply for this role, and what do employers in Botswana specifically look for in candidates?
Applications are submitted via the bank’s official careers portal or LinkedIn; always attach a Botswana-focused CV highlighting agri-sector engagement and local references. Employers prioritise candidates with proven track record in agricultural lending, understanding of Botswana’s land tenure systems (e.g., tribal land boards), and fluency in Setswana alongside English.