Inclusive Liberal Trust invites applications from passionate, talented, and hardworking individuals to join the production team of Botswana’s premier televised music competition.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Hospitality
- Closing Date: 2026-09-15
Key Responsibilities
- Hospitality & Support Services – Guest Relations Officers x2.
Requirements
- Be legally eligible to work in Botswana.
- Be willing to work flexible hours, including evenings, weekends, and public holidays.
- Experience in television production, live events, media, hospitality, or entertainment will be an added advantage.
How to Apply
Submit: Cover Letter, Updated Curriculum Vitae (CV), Certified copies of qualifications, Copy of National ID, Contact details of two referees. Application Deadline: 15 September 2026. Email: applications_inclusiveliberal@gmail.com. Strictly “email” applications will be considered as well as those who follow, like and share Our Page.
Frequently Asked Questions
What qualifications or certifications are typically required for a Guest Relations Officer role in Botswana?
Typically a diploma or degree in hospitality management, tourism, or a related field is required; some employers accept a certificate in guest services combined with relevant experience. Fluency in English and Setswana is often expected, and basic computer literacy for reservation systems is a plus. Certifications such as the Botswana Hospitality and Tourism Authority (BHTA) customer service short course can strengthen an application.
What are the common day-to-day responsibilities of a Guest Relations Officer in Botswana?
Guest Relations Officers greet arriving guests, handle check‑in and check‑out procedures, and address any inquiries or complaints promptly. They coordinate with housekeeping, food and beverage, and concierge teams to ensure seamless service throughout the stay. Additionally, they maintain guest feedback records and follow up on special requests to enhance satisfaction.
How does the local work culture in Botswana influence expectations for Guest Relations Officers?
In Botswana hospitality settings, punctuality, a neat appearance, and a courteous demeanor are highly valued, reflecting the country's emphasis on respect and community. Teamwork is essential, and staff are expected to support colleagues during peak periods while maintaining a calm attitude under pressure. Employers also appreciate initiative in suggesting improvements that align with local cultural sensitivities and service standards.
What realistic career progression or growth paths exist for Guest Relations Officers in Botswana?
Starting as a Guest Relations Officer can lead to supervisory roles such as Guest Relations Supervisor or Front Office Manager after gaining experience and demonstrating leadership. Further advancement may involve moving into broader hotel management positions like Assistant General Manager or specializing in areas such as events or guest experience design. Continuous professional development through BHTA workshops or hospitality management courses is commonly encouraged to support these transitions.
What typical benefits do employers in Botswana offer for this role, and how should one apply?
Benefits often include paid annual leave (usually 20‑25 days), medical aid contributions, and employer‑matched pension or provident fund schemes, though specifics vary by organization. Applications are typically submitted online via the company’s careers portal or through local job boards such as MyJobsBw and Botswana Youth Portal, with a tailored CV and cover letter highlighting hospitality experience and language skills. Employers look for clear communication abilities, a service‑oriented mindset, and evidence of handling guest interactions effectively.