Job Expired
In reporting to the General Manager, the successful incumbent will be managing and improving all the relevant processes and activities with regards to the delivery of customer services, distribution systems and maintenance. They will be required to build connections and ensure product development within the product area of operation. He/she will need to maintain the customer database.Overview:Company: Well Established Generation CompanyLocation: GaboroneDate Posted: 02 May 2018Industry: Power GenerationNationality: OpenSalary: Negotiable Depending on Experience + BenefitsQualifications: Electrical Engineering Degree with a relevant tertiary qualification in Business AdminAssignment: Permanent
Job Description:
- Higher level strategic (35-50 level) contacts with client/staff with regards to the processes and products innovation to ensure improvement on all service levels.
- Providing quality customer service whilst ensuring an increase in customer base and salesManaging the risks of unplanned outagesCustomer focus-
- Focusing on the current, future and internal/ external clients & planning and coordination while managing the activities of customer services and suppliesExecution & delivery-
- Planning of monthly tactical planning and monitoring within the organisation.Financial Management –
- Developing and managing the budget and ensuring control costing and adhering to the budgetDistribution system operations and maintenance- as a qualified engineer you will develop management processes and maintenance systemsNetworking & partnering- Building networks across functionsTechnical Expertise and knowledge-
- Processing general knowledge over the discipline and some in depth specialization of the fieldCoaching and development
- -Pro-actively creating study/learning opportunities within a shared knowledge exploration.Aligning development plans and actioning thereof to aspire employees,Leading the change-
- Leading initiatives within a function level & leading of other managers within the companyDeveloping Junior & middle management talentsCommunication through project platforms and presentations or meetingsStaying abreast with the economic, business, social/political & technological trendsMeasure of customer satisfaction-
- Applying service tools to measure the degree of customers and their satisfaction with services/ products providedUnderstanding the best equipment and suppliers to use on a specific projectNetwork planning and customer technical support-
- Dealing with complex customer and managing customer relationsExpert knowledge of both statutory/operational requirements as applied to the field of every day operations and ability to manage or action most aspects regarding health, safety and the surrounding environment.Project management-
- Responsible for overall project performance and functionsNegotiation and conflict resolution- Dealing with conflict and resolution thereof.Integration of sourced data and trends
Minimum Requirements:
- Electrical Engineering Degree with a relevant tertiary qualification in Business Administration
- Around 7 years + experience after qualification obtained within the power industry of which 3 + years must have been at a management level pertaining to customer service
- Number of vacancies: 1
Requirements * Minumun level of education: Diploma /Bachelor’s/ N6
- Years of experience: 7
- Language(s): English
- Driver’s license: B
- Availability for travel: No
- Availability for change of residence: No
- This job has expired!
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