FIRST NATIONAL BANK BOTSWANA – APPLICATION SUPPORT ANALYST – IRC 143883

The successful candidate will be required to assist the business with resolving application issues by assessing, designing, recommending and implementing new IT solutions to improve existing business applications functionality, user efficiency, operational uptimes and productivity.

The successful incumbent(s) will be responsible for, but not limited to the following:

• Act as a technical resource in order to assist the business with resolving computer and system issues.
• Update incident resolutions on time and with enough detail to develop a knowledge base of Applications functionality and known issues.
• Document User guides and Standard Operating Procedure (SOPs) to assist users with operating the applications.
• Manage access levels, processing rules, audit controls, recovery routines and contingency procedures per system.
• Manage project activities when assigned, applying project principles, specifications, time parameters and legal requirements.
• Determine users’ technical needs, document system requirements and specifications.
• Assess applications functionality against the original specifications as well as benefit to be derived.

• Bachelor of Information Systems or Computer Science
• 3+ years’ infrastructure experience in a corporate environment
• Sound general IT knowledge and a technical understanding of relevant hardware and software technologies

• Conceptual and analytical thinker
• Emotionally intelligent and Tenancity
• Commercial focus
• Customer oriented

• Interpersonal/ communication skills
• Collaborative
• Innovative and entrepreneurial
• Time management – capable of meeting tight deadlines
• Optimises business performance

Interested applicants are requested to log onto https:www.firstrandjobs.mobi/ and apply no later than 18th June 2018