Security Team Member (JOB NUMBER: HOT064YU)
Work Locations : Hilton Garden Inn Gaborone
Plot 54366 Gaborone
Gaborone N/A
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A Security Team Member patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour.
What will I be doing?
As a Security Team Member, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Team Member will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:
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- Maintain the security and safety of hotel assets
- Run routine inspections of the hotel premises
- Control and monitoring of the CCTV, where applicable
- Efficiently man the clocking system used by team members
- Act promptly in the event of a circumstance that requires attention
- Responsible for reporting and managing all incidents
- Responsible for ensuring that all safety precautions are adhered to by all Team members, contractors and guests
- Ensure all fire-fighting equipment requirements are met and maintained
- Assist Management in dealing with any incidents that arise within the hotel
- Follow all Occupational Health and Safety rules upheld by the hotel
- As and when necessary, carry out searches and breathalyser tests on team members
- Provide constructive suggestions to the Security Manager on processes or customer feedback
Be a role model for others in regards to passionate, friendly guest service in line with HGI brand values and brand personality behaviours
What are we looking for?
A Security Team Member serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- High school graduate or above
- Good physical condition
- Must be knowledgeable about fire procedures, disaster plan procedure, bomb threats and hotel evacuation procedures
- Should be well versed in local law/government regulation
- Absolute discretion and confidentiality regarding sensitive information
- Positive attitude
- Good communication skills
- Good grooming standards
- Ability to work under pressure, keeping calm in emergency situations
- Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in customer service environment
- First Aid
- Basic Fire Training
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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