GENERAL MANAGER – The Grand Palm Hotel Casino and Convention Resort

PEERMONT

HOTELS CASINOS RESORTS

CAREER DEVELOPMENT OPPORTUNITY

GENERAL MANAGER

Peermont prides itself on offering our guests exceptional customer service and value for money. We always strive to employ and develop individuals that share our values of Respect and Humility, Integrity, Innovation, Collaboration. Accountability and Agility.

As part of this, we endeavour to provide opportunities to our employees to develop their career within the Peermont group and are therefore proud to offer another career development opportunity for the position mentioned above.

 

MAIN RESPONSIBILITIES

The main responsibilities and duties of this position include, but are not limited to, the following:

1. Responsible for the full function of gaming, hotel operations and all support functions.
2. Delivering revenue, market share and profitability targets.
3. Responsible for developing a comprehensive annual business plan and the execution thereof.
4. Responsible for ensuring strict standards in all operations within the resort.
5. Ensure a well-maintained property with great cleanliness and hygiene standards, including a forward thinking, capex and maintenance programme.
6. Responsible for legislative compliance. Including compliance with Gambling Authority rules and regulations.
7. Establish sound relationships with the primary Peermont stakeholders as defined – Employees and Guests – as well as secondary stakeholders, including unions, shareholders, community leaders etc.
8. Use the Peermont Values of Respect and Humility, Integrity, Collaboration and Accountability to Inform all business activities.
9. Ensure all policies are strictly adhered to in day to day operations
10. Ensure the highest level of Peermont-standard services, which meet or exceed Industry standards.
11. Ensure that costs are controlled in detailed and structured manner, to ensure the sustainability of the business.
12. Oversee the preparation and control of budgets and implement profit improvement plans on a regular basis, or when needed.
13. Ensure a focussed Marketing and forward-thinking promotions and entertainment calendar in line with business needs.
14. Ensure the group Customer Care Programme is implemented with due diligence to meeting and exceeding guest expectations.
15. Manage all direct reports in a professional, fair and motivating manner – ensuring superior performance at all times.
16. Ensure that all employees have clear objectives that are managed on a regular basis, and remain motivated for benefits of the resort.

17. Implement Group Instructions, new projects or initiatives, as they are approved by OPCO and, rolled out.

 

MINIMUM REQUIREMENTS

You will need to meet the following minimum requirements in order to apply for this position:

• A business degree, hotel or hospitality management qualification is essential.
• Have a minimum of 8 years hotel/ hospitality, gaming or retail experience, of which at least 5 years should have been a senior management level
• Strong financial acumen, strong commercial flair with a sense of entrepreneurship.
• Strong leadership skills.
• Critical attention to detail in standards.
• Be deadline driven and manage project successfully.
• A self-starter, with strong business acumen, that can deliver results in tough times.
• Ability to motivate management and staff, and build a strong team.
• Be an independent thinker but a team player.
• Work well under pressure.
• Be results driven.

Specific Job requirements for the position include:

• Be in possession of a valid driver’s licence and be willing to travel as and when required.
• Be able to work extended hours and over weekends and public holidays.
• Required to work in smoking environment
• Will be required to meet the regulatory requirements of the respective gaming board.