Management Couple Botswana (salary neg)

Main Duties & Responsibilities

– Ensure the smooth running of your camp in all areas from guest experience, to staff and admin.
– Meeting guest needs at all times and dealing with guest requests.
– Checking menus and assisting with menu planning.
– Monthly stock takes of food and beverage and orders.
– Continual monitoring of service standards.
– Continuous service training with staff on LQA standards and fine dining.
– Ensure staff are meeting our minimum LQA requirements.
– Monitoring of Spa staff in all aspects of their job.
– Helping the environmentalist control grounds men and ensure that grounds are kept in the condition expected.

– Keeping the maintenance manager updated as to any maintenance issues in camp.
– Overseeing maintenance staff in camp.
– Ensure that all tents and main public areas are maintained aesthetically and functional.
– Ensuring that the curio shop is kept clean and tidy.
– Updating wages and salaries sheets.
– Monitor and control all staff welfare issues.
– Enforcing all company policy and procedures.
– Control and issue of housekeeping stocks and storerooms.
– To conduct thorough site inspections to travel trade.

Required Qualifications & Experience

– Guiding or Hospitality or Food and Beverage Management qualification
– A minimum of 6 years’ previous Operational experience at Management Level within a 5* luxury environment is essential
– International experience will be advantageous
– Proven experience in coordinating, managing & motivating a highly diverse compliment of staff
– The ability to maximise staff performance through training & coaching
– Flexibility and ability to work long hours & shifts
– The ability to work in a highly pressurised work environment