Systems/ IT Officer – Masa Square Hotel

 

Permanent

As an IT Officer you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel. Additionally responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licenses. and reviews maintenance agreements.

Duties and Responsibilities

• Committed to delivering high levels of customer service.
• He / She must be a self-starter, alert, energetic, responsible and flexible.
• Responsible for smooth functioning and co-ordination of vendors for Guest Internet. Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems and other software vendors.
• Responsible for overseeing and handling network configuration. Servers. Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller. Active Directory, firewall and VPN applications.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills. Must be flexible in working hours, including weekends, evenings and holidays.
• A minimum of five (3) years of experience in Hospitality, Operations, and IT support roles.

Education:

Degree or Diploma in Information Technology field. Along with In-depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification. Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations. Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voice mail). Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations. Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX. Voice mail).