Customer Implementation and Support- Trainee – MTN Botswana 1912 views

Suitably Qualified Persons needed to join Team Y’ello

 

Customer Implementation and Support – Trainee

Reporting to the Line Supervisor: Establishes communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment for new clients and satisfaction of existing customers.

 

The main duties are

• Plans network installation by studying customer orders, plans, manuals and technical specifications; ordering and gathering equipment, supplies, materials and tools; assessing installation site.
• Establishing voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, cable trays following industry standards.
• Verifies services by testing circuits, equipment, and alarms, and identifying, correcting, or escalating problems.
• Documents network by labelling and routing equipment and cables and recording configuration diagrams and specifications
• Maintains customer rapport by listening to and resolving concerns and answering questions.
• Maintains safe work environment by following codes, standards, and legal regulations
• Assist in project teams during the rollout of new solutions.
• Keep Supplies ready by inventorying stock, placing orders, and verifying receipts.

Skills

• Excellent Troubleshooting skills
• Good interpersonal skills.
• Analytic skills
• Good communication skills
• Problem solver
• Innovative and initiative thinker
• Customer Management

Qualification and Experience

• Diploma/Degree in Computer Science, Telecommunications, Electrical, Electronic Engineering or any Digital Technology

Otherjgflultflmflois

• Driver’s license is a must have