Front of House Manager (Salary P20000) – Hospitality and Outdoor

 

Botswana-Luxury Lodge

Requirements

• Degree or equivalent in Hospitality Management (Essential for Permits)
• At least 3 years Front of House supervisory experience in a 4/5 lodge environment (Essential)
• Previous lodge experience essential
• Good understanding of all lodge operations/departments
• F&B Service experience highly beneficial
• Excellent Customer Relations
• Management of drinks stock
• Experience in Reservations beneficial
• Fluent in MS Office, MS Word & MS Excel
• Excellent command of the English
• Professional and well groomed
• Driver’s license
• Motswana Nationals will be given preference

Key Performance Areas & Main Duties:

• Team player with high regard for efficiency and service excellence to clients
• Welcoming and hosting of guests
• Good planning and organizational skills
• Self-motivated, organized and disciplined work ethics
• Respond to website, email and telephonic enquiries accurately, timeously and courteously
• Handle guest enquiries while establishing rapport with guests during booking process
• Maintain effective customer relationships and actively resolve guest complaints
• Ensure accurate detailed capturing of reservations (providing accurate information, quoting, booking, etc.)
• Maintain client database to ensure all guest information/details are complete
• Assist with maintaining an efficient administration system within the department

Package on offer

• BWP 15-20 000 pm (Depending on Experience)
• Accommodation
• Company Benefits

Starting Date: February 2023

 

 

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