Uses product specifications to design test procedures and standards.
Delivers specified outcomes and/or provides support services by working within established audit control systems.
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Compliance
Highlights shortcomings and suggests improvements in current compliance processes, systems and procedures within assigned unit and/or discipline.
Helps management manage internal client and customer relationships by using client systems and protocols.
Delivers own prescribed outcomes and/or provides support services by using the organization’s safety, health and environment systems and protocols.
Operational Management
Develops and/or delivers a plan and outcomes for an operational area with guidance from management.
Troubleshoots and diagnoses equipment and systems for emergency repairs, performs preventive maintenance inspections, assists specialists in setting up and testing new products/processes and installs complex systems with guidance.
Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for an element of a change management program with guidance from a project/program manager.
Client & Customer Management (External)
Helps management to foster external client and customer relationships by using client systems and protocols.
Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.
Accesses required information for specific purposes using the data management system.
Needs Assessment
Explores issues and/or needs to establish potential causes, related issues and barriers.
Advises managers how to apply a wide variety of existing procedures and precedents.
Analyzes specified problems and issues to find the best technical and/or professional solutions.
- A recognized University Degree in Computer Science, Computer Engineering, Information Technology or Equivalent’
- Industry related certification e.g. CCNA, JNCIA – Junos will be an added advantage.
A minimum of 5 years post qualification experience in an ICT environment, 3 of which should have been in IT Network Security Operations.
Basic experience of coordinating the work of others
Behavioural Competencies (Skills)
Focusing others on the customer
Focuses the organization on discovering and meeting the customer’s needs. Specifically, corrects problems; for example, ensuring that customers’ issues are corrected promptly and efficiently.
Considers and addresses the organization as a set of interacting systems so as to structure and align organizational ways of working to the strategy or organizational purpose. This is about changing structure, systems, processes (the ‘plumbing’ of the organization) – it is not the interpersonal aspects of leading change. Specifically, identifies areas for change; for example, diagnosing misalignment between the organizational structure or model and the desired outcomes.
Strategic Thinking
Focuses on the long-term business strategy and aligns their thinking and planning accordingly. Specifically, clarifies and refines the strategy; for example, translating the overall strategy into actionable local changes or innovations.
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. It is about: Examining Information, Documenting Facts and Interpreting Data
Maintains control of their emotions even under difficult situations in order to continue to perform effectively. Specifically, demonstrates resilience; for example, dealing well with ongoing business stress.
Initiative
Acts proactively to avoid problems or identifies and takes advantage of opportunities. Specifically, takes action for mid-term gain; for example, acting now to take advantage of opportunities that will pay off in the mid-term.
Cross Functional Perspective
Demonstrates knowledge of different functions and business units and how various roles across these areas interact. Understands the needs, metrics, incentives and deliverables of other functions and business units and overall organizational governance. Specifically, seeks to understand other areas; for example, going beneath the surface to understand other teams, functions or units’ constraints and metrics.
Drive for Results
Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, strives to meet challenging goals; for example, setting ambitious, but realistic goals for performance improvement (for self and/or own team).
Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, corrects problems; for example, communicating with customers regarding expectations, to monitor delivery and satisfaction.
Thinks through situations of varying degrees of complexity and ambiguity, in order to understand them clearly. Specifically, sees multiple relationships; for example, identifying several likely causes or consequences of a situation.
Attention to Detail
Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, checks own work; for example, using systems such as checklists to ensure accuracy.
Thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights. Specifically, sees patterns or trends; for example, spotting recurring problems.
A desire to know more and seek information to inform decisions. Specifically, explores; for example, establishing the facts by digging deeper, asking probing questions and challenges first responses.
Compliance
Works without supervision and provides technical guidance when required on achieving full compliance with applicable rules and regulations in management and/or operations.
Uses comprehensive knowledge and skills to act independently while guiding and training others on maintaining the security, integrity, compliance and continuity of IT systems and services.
Works without supervision and provides technical guidance when required on ensuring that IT applications meet required specifications by designing, executing and reporting on tests of systems and services.
Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary.
Planning and Organizing
Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Works without supervision and provides technical guidance when required on reviewing and creating relevant, lucid and effective reports.
Uses comprehensive knowledge and skills to act independently while guiding and training others on implementing, configuring and optimizing IT systems and services, while ensuring smooth integration with existing IT infrastructure.
Engineering Technology
Works without supervision and provides technical guidance when required on how to get results using new and advanced engineering technologies.
Identifies, assesses, prioritizes and manages risks in a production process without supervision and provides technical guidance when required.
Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.
Works without supervision and provides technical guidance when required on acquiring, organizing, protecting and processing data to fulfill business objectives.
Policy and procedures
Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.
