Job Expired

Organization Name: BotswanaPost (Poso Insure)
Job Title: FRONT DESK OFFICER POSO-INSURE (GABORONE) PI 6/1/1 Vol.1 (18)

Role Purpose (Job Summary):
The Front desk Officer is responsible to manage and coordinate activities of the office of the Poso Insurance. To also provide a full range of administrative, office management and secretarial services to enhance efficiency and professional image of the Office through in-person and telephone interaction. To act as an interface between the office of the Poso Insurance, the Board, Clients and Staff. To provide administration support to the brokerage by serving as a first point of contact for clients, assisting with policy documentation, client records, correspondence and coordinating brokerage activities.

This position directly reports to the Principal Officer.

Key Responsibilities

Manage the office of the Poso Insurance.
Perform a variety of administrative and executive support tasks that are highly confidential and sensitive.
To also provide basic support across the brokerage functions when necessary especially advising clients and providing policy documentation.
Facilitate, coordinate and manage the Principal Officer’s diary for meetings.
Liaise between the Poso Insurance Office, Managers and staff by transmitting directives and assignments and following up on their progress and status.
Read and screen incoming correspondence and reports.
Respond to routine calls and correspondence as delegated.
Make high-profile appointments for the Principal Officer.
Coordinate Principal Officer’s travel details into one seamless itinerary; transportation, accommodation, activities, etc.
Assist with administrative arrangements for Board meetings.
Process Board seating allowances.
Assists in preparation of other social functions as required.
Maintains bookings for the use of the boardroom.
Receive and screen incoming telephone calls, enquiries, requests, visitors; take messages, make referrals.
Monitors the use to ensure availability of supplies: initiate re-ordering as required.

Requirements

A minimum of Diploma in Business Administration or equivalent.
Certificate in Long-Term and or Short-Term Insurance.
Four (4) year experience two (2) of which should be at supervisory level in a customer facing environment or personal assistant in financial services especially insurance.
Thorough knowledge and experience in general office and insurance administration.
Must also be highly efficient in Microsoft Office (Word, spread sheet, Outlook and PowerPoint).
Analytical Skills – Must be able to analyze numbers with basic financial skills.
Creativity/Innovation – Ability to deal with ambiguity, generate and apply creative solutions and new approaches to work situations.
Self Starter/Initiative – able to take action to achieve goals beyond what is required.
Team work – Ability to work with multi-disciplinary teams effectively.
Multidextrous – Ability to work on multiple tasks simultaneously and deliver to a satisfactory quality.
Interpersonal Skills and Change management – Ability to effectively interact with changing teams from different professional and cultural backgrounds.
Flexibility – Must be open to new ideas and adapt easily to changing circumstances.
Proactiveness – Must demonstrate ownership towards their work and be self-managing.

How to Apply

Only candidates who meet the above requirements need to apply by enclosing an application letter, detailed curriculum vitae, copies of certified certificates and Omang/ID to:

Chief Human Capital Officer
BotswanaPost
P.O. Box 100
Gaborone

OR email a complete application to: recruitment@botswanapost.co.bw clearly stating the position applied in the subject box.

Deadline: All applications must be submitted on or before 6th March 2026.

REF Code: PI 6/1/1 Vol.1 (18)