Head, Consumer, Private and Business Banking (CPBB)- Standard Chartered Bank

The Role Responsibilities

Strategy

• Directing the Retail strategy and performance in Botswana.
• Build an in-country management team capable of delivering outstanding performance against competition in Botswana.

Business

• Coach, guide and manage Segment, Product, Clients Relationships and Client Acquisition Heads to ensure they deliver against the ambitious profit and performance goals set by the Group Head of CPBB.
• Oversee and manage heads of the in-country support functions, to ensure their priorities are effectively aligned with delivering segment and product and CPBB in-country strategy.

Processes

• Client Value Proposition (CVP) and Product Mgmt
• CVP and Client Journey
• New Product Development

Client Sales Management

• Sales Framework
• Leads Management
• Sales
• Needs Analysis

Client On-boarding

• Relationship Opening and Client Due Diligence
• Underwriting
• Wealth Suitability Assessment
• Account Setup and Fulfilment

Client Servicing

• Transaction Processing
• Enquiry and Complaints
• Statements and Advices

Client Management

• Client Optimisation
• Policy, Credit Monitoring, and Reporting
• Client Compliance Reviews

Client Off-boarding

• Client Initiated Closure
• Bank Initiated Closure

Others

• Branches
• Digital and ATM
• Corporate Partnerships
• Analytics
• Digital and ATM
• Voice and Virtual
• Data Management

People, Premises, Technology, Finance, Branding and Vendors

• Work to improve the quality and depth of management talent, particularly senior talent, within the country through effective succession planning and talent development.
• Build effective working in country top teams, focused on maximising overall CPBB in-country performance and motivated to work collaboratively to resolve issues and raise standards.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

Risk Management

• Responsible for understanding the risk and compliance requirements of the business.
• Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-bribery and corruption, Anti Money-Laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
• Align business (or functional) strategy with Risk Tolerance and Appetite and seek to optimise the risk-return profile of the business.
• Ensure that applicable external rules and regulations are complied with respond promptly to internal and external events to mitigate any adverse impact to the Group, and report these events in accordance with applicable standards.

Governance

• Embedding a Sales Governance culture by approving, controlling and monitoring strategy, annual plans, model mix, scale, costs and risk control. Ensuring adherence to the Direct Sales Management and Risk Policy including standards for customer experience, minimising mis-selling and customer complaints.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key Stakeholders

• Country Management Team
• Regional / Cluster Heads for CPBB functions

Other Responsibilities

• Embed Here for good and Group’s brand and values in Botswana.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

• Seasoned and engaging professional
• Graduate with at least 10 years work experience / An MBA is an added advantage
• Demonstrated track record of success gained through broad experience in CPBB
• International Banking exposure will be an added advantage
• Detailed knowledge of Group CPBB policies, procedures and best practice
• Excellent marketing, operations, systems and people management skills
• Strong commercial awareness and strategic perspective
• Understanding of linkages driving value creation and measurement
• Well-developed strategic perspective and forward planning ability
• Analytical and problem-solving skills coupled with decision making ability
• Working knowledge of banking products and marketing
• Good interpersonal and communication skills
• Excellent leadership and team building qualities

Role Specific Technical Competencies

• Stakeholder Management
• Business Acumen
• Influencing
• Communication

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

 

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