Receptionist – 1 Position Available wanted at Manong Game Lodge

The following positions are posted as vacancies at Manong Game Lodge. Completed applications must be submitted by 1700hrs on the 29th November 2019. In order to apply, prospective candidates must submit their CVs with a cover letter indicating the position you wish to apply for.

Manong Game Lodge is looking to hire an upbeat Receptionist. Prospective candidates will assist guests with inquiries relating to Accommodation, Conferencing and Lodge Activities, problems, complaints, receiving guests’ payments and for balancing cash at end of shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant’s operation to facilitate guests’ dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests’ departure.

Responsibilities:
• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests’ needs and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Making reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on daily checklist.

Requirements:
• High school diploma or suitable equivalent.
• Hospitality Diploma is an added advantage
• 1+ years Front Desk Agent experience preferred.
• Knowledge of Opera or similar systems
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile, and able to stand for extended periods.
• Available to work shifts, over weekends and on public holidays.
• Willing to assist in other departments