Support Technician – Afritec

Job Description – Support Technician

Department: IT

Reporting to: IT Manager

Job Overview

We require a support technician to join our team. While you will be involved in routine office hardware and software support, your primary focus will be to assist in resolving issues related to our proprietary software systems.

Key Responsibilities

• Set up, install and configure hardware and software according to organization specifications.
• First line support for proprietary systems.
• Accurate logging of system errors & timely resolutions.
• Support & maintenance of local and remote sites.
• Basic Windows / Office support.
• Ensure security and privacy of networks and computer systems.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Perform troubleshooting, diagnose and resolve problems.
• Maintain records of work done.
• Assist in procurement processes.

Requirements

• Proven experience as IT Technician or relevant position
• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• Basic understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Certification as an IT Technician will be an advantage (e.g., CompTIA A+)
• Willing to travel
• Strong work ethic
• Driver’s License