Graduate Intern – Jwaneng Office – Mmila Fund Administrators

Job Description

The company is looking for a self-driven, results-oriented individual who will blend well with the team and offer Mmila superior service as a Graduate Intern in the Administration Department.

Main Purpose of the Job

The successful candidate will provide member services such as receiving member forms, verifying information, assess and recommend benefit claims and process member exits in accordance with rules and regulatory legislation and member education.

Key Performance Areas

• Turnaround times – timely and accurate advice and processing
• Accuracy of Member Records
• Level of Member Satisfaction
• Identify improvement initiatives and implement approved initiatives, Organisational Learning and Development
• Comply with System of Internal Controls

Requirements

Competencies Required

• Communication skills – Be able to communicate effectively with a diverse group of stakeholders
• Presentation skills
• Excellent verbal and written skills (e.g. report writing)
• Strong administrating skills with the ability to deal with pressure situations, identify bottlenecks and resolve these speedily and cost effectively
• An ability to take an independent approach where appropriate and challenge where needed
• Strong teaming and collaboration attributes
• Attention to detail – take ownership of responsibilities
• Accuracy and numerical skills
• Pro-active problem solver
• Ability to work calmly under pressure to meet tight deadlines, and within a small dynamic team
• Ethical and commitment to integrity
• Fluent computer skills, including but not limited to MS Excel, Word, Outlook, and Pension Administration systems, web services
• Customer focused personality
• Time management skills
• To be knowledgeable about the industry and staying abreast of latest developments

Minimum Qualifications and Experience

• Bachelors Degree – Any field
• Graduate
• Experience in Customer Service will be an added advantage