Job Purpose
To plan, organize and direct all activities of Credit Control function across the Corporation while promoting a best practice ethics. The incumbent is responsible for debt management, electricity installations, Government, Commercial, Domestic and NESC Claims to maximise Corporation’s revenue and minimise the Credit risks.
Revenues – The job holder works for a unit with revenues collection of > $ 200 million.Team size – The job holder manages a team of >20 finance professionals (staff).Reporting line – The job holder reports directly to the Finance Manager Credit Control and Revenue Management
Revenues – The job holder works for a unit with revenues collection of > $ 200 million.Team size – The job holder manages a team of >20 finance professionals (staff).Reporting line – The job holder reports directly to the Finance Manager Credit Control and Revenue Management
Principal Accountabilities/Responsibilities
Assessment
Leads the assessment of customers’ credit worthiness, bad debts to be written off in the context of short-term and long-term business needs.
Leads the assessment of customers’ credit worthiness, bad debts to be written off in the context of short-term and long-term business needs.
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Sales/Receivables
Sells complex/customized products and services to significant customers and/or manages a sales department to achieve collection targets over a significant area
Sells complex/customized products and services to significant customers and/or manages a sales department to achieve collection targets over a significant area
Client & Customer Management
Manages key client and customer relationships, typically by using accounts team and direct involvement to ensure ongoing customer satisfaction and loyalty toward the organization.
Manages key client and customer relationships, typically by using accounts team and direct involvement to ensure ongoing customer satisfaction and loyalty toward the organization.
Client & Customer Management (Internal)
Manage relationships with important internal customers and act as their business partner, while taking guidance from senior colleagues.
Recommendations
Recommends ways to improve support for operations by changing policies, processes, standards and practices.
Recommends ways to improve support for operations by changing policies, processes, standards and practices.
Data Management
Takes responsibility for developing and delivering a key element of the organization’s data management system.
Takes responsibility for developing and delivering a key element of the organization’s data management system.
Safety, Health and Environment
Delivers own prescribed outcomes and/or provides support services by using the organization’s safety, health and environment systems and protocols.
Delivers own prescribed outcomes and/or provides support services by using the organization’s safety, health and environment systems and protocols.
Solutions Analysis
Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs.
Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs.
Operational Management
Develops and/or delivers a plan and outcomes for an operational area with guidance from senior colleagues.
Develops and/or delivers a plan and outcomes for an operational area with guidance from senior colleagues.
Improvement / Innovation
Initiates, formulates and implements new business practices and policies for own discipline, while managing the development and/or delivery of a significant element of the organization’s change management program.
Contract Management
Manages and delivers required outcomes for a portfolio of contracts and negotiates service level agreements while planning, coordinating and supervising activities related to major contracts.
Manages and delivers required outcomes for a portfolio of contracts and negotiates service level agreements while planning, coordinating and supervising activities related to major contracts.
Compliance
Identifies shortcomings, suggests improvements and implements approved revisions to current compliance processes, systems and procedures within assigned unit and/or discipline.
Identifies shortcomings, suggests improvements and implements approved revisions to current compliance processes, systems and procedures within assigned unit and/or discipline.
Budgeting & Costing
Develops and/or delivers budget plans for own area with guidance from senior colleagues.
Building Capability
Takes responsibility for implementing formal development frameworks for a substantial department, while formally/informally coaching and mentoring others throughout the organization.
Takes responsibility for implementing formal development frameworks for a substantial department, while formally/informally coaching and mentoring others throughout the organization.
Data Collection & Analysis
Analyzes and interprets key themes using data from a wide range of sources and identifies possible impacts on the business.
Analyzes and interprets key themes using data from a wide range of sources and identifies possible impacts on the business.
Financial Management & Control
Manages a significant portion of the organization’s financial management and/or control processes.
Manages a significant portion of the organization’s financial management and/or control processes.
Leadership and Direction
Manages output delivery for a substantial operational department by leading others.
Manages output delivery for a substantial operational department by leading others.
Performance Management
Takes responsibility for implementing and coordinating the performance management systems for a substantial department within the organization.
Policy Development & Implementation
Develops procedures for area of expertise with guidance from senior colleagues, and monitors the implementation of those procedures within the organization.
Develops procedures for area of expertise with guidance from senior colleagues, and monitors the implementation of those procedures within the organization.
Solutions Analysis
Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs.
Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs.
Operational Management
Develops and/or delivers a plan and outcomes for an operational area with guidance from senior colleagues.
Improvement / Innovation
Initiates, formulates and implements new business practices and policies for own discipline, while managing the development and/or delivery of a significant element of the organization’s change management program.
Initiates, formulates and implements new business practices and policies for own discipline, while managing the development and/or delivery of a significant element of the organization’s change management program.
Contract Management
Manages and delivers required outcomes for a portfolio of contracts and negotiates service level agreements while planning, coordinating and supervising activities related to major contracts.
Manages and delivers required outcomes for a portfolio of contracts and negotiates service level agreements while planning, coordinating and supervising activities related to major contracts.
Compliance
Identifies shortcomings, suggests improvements and implements approved revisions to current compliance processes, systems and procedures within assigned unit and/or discipline.
Budgeting & Costing
Develops and/or delivers budget plans for own area with guidance from senior colleagues.
Develops and/or delivers budget plans for own area with guidance from senior colleagues.
Building Capability
Takes responsibility for implementing formal development frameworks for a substantial department, while formally/informally coaching and mentoring others throughout the organization.
Takes responsibility for implementing formal development frameworks for a substantial department, while formally/informally coaching and mentoring others throughout the organization.
Data Collection & Analysis
Analyzes and interprets key themes using data from a wide range of sources and identifies possible impacts on the business.
Analyzes and interprets key themes using data from a wide range of sources and identifies possible impacts on the business.
Financial Management & Control
Manages a significant portion of the organization’s financial management and/or control processes.
Leadership and Direction
Manages output delivery for a substantial operational department by leading others.
Manages output delivery for a substantial operational department by leading others.
Performance Management
Takes responsibility for implementing and coordinating the performance management systems for a substantial department within the organization.
Takes responsibility for implementing and coordinating the performance management systems for a substantial department within the organization.
Policy Development & Implementation
Develops procedures for area of expertise with guidance from senior colleagues, and monitors the implementation of those procedures within the organization.
Develops procedures for area of expertise with guidance from senior colleagues, and monitors the implementation of those procedures within the organization.
Qualifications
- A recognized Degree in Finance, Accounting or Equivalent and Relevant professional Qualification e.g. CA, ACCA or CIMA.
- BICA membership is also required.
Experience
Work Experience
A minimum of 2 years post professional qualification experience in relevant financial field, and 3 years at supervisory level.
Managerial Experience
A minimum 3 years at supervisory level
Competencies
Behavioural Competencies (Skills)
Approach to Thinking
Thinks through situations of varying degrees of complexity and ambiguity, in order to understand them clearly. Specifically, cuts through complexity; for example, explaining complex situations or data in a way that is easy for others to understand.
Strategic Thinking
Focuses on the long-term business strategy and aligns their thinking and planning accordingly. Specifically, aligns actions to strategy; for example, aligning priorities and behaviour to strategic objectives.
Teamwork and Collaboration
Works cooperatively as part of a team and collaboratively with peers, internally and externally. Specifically, supports others; for example, offering help and advice when team members/colleagues are struggling.
Self-Confidence
Functions independently and with confidence in challenging situations. Specifically, expresses confidence in themselves; for example, expressing confidence in own ability or judgment.
Information Seeking
A desire to know more and seek information to inform decisions. Specifically, researches; for example, conducting debriefs following completed projects to understand what worked well and what did not.
Initiative
Acts proactively to avoid problems or identifies and takes advantage of opportunities. Specifically, takes action for mid-term gain; for example, acting now to take advantage of opportunities that will pay off in the mid-term.
Impact through Influence
Engages with others, getting buy-in to deliver results and skilfully influencing to build support. Specifically, uses indirect influence; for example, plan-fully using an influential third party to accomplish a particular result.
Holding People Accountable
Holds people accountable to standards of performance both in what and how they do it. Specifically, gives on-going corrective feedback; for example, making performance measures against goals openly available to everyone on the team (on a daily, weekly, or monthly basis).
Business Perspective
Has an understanding of the business context in which they are operating that informs planning and decision making. Specifically, understands the market; for example, is aware of what current competitors are doing.
Attention to Detail
Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, monitors data or projects; for example, monitoring progress of against milestones or deadlines.
Analytical Thinking
Thinks through issues by separating out the parts of the problem or situation and thinking things through systematically. Applies judgement on the basis of evidence and reasoning. Specifically, identifies the root causes; for example, using analytical techniques to break a complex problem into component parts.
Collaborative Influence
Win the hearts and minds of others across boundary collaborations and to do the right thing, regardless of formal authority. Specifically, facilitates short-term teaming; for example, pulling together individuals to team around a problem, crisis, or opportunity.
Adaptability
Responds to differences and changes in the internal or external context, taking a flexible approach to reach business outcomes. Specifically, tries new ways to do things; for example, coming up with alternative methods or ways of working.
Focusing others on the customer
Focuses the organization on discovering and meeting the customer’s needs. Specifically, anticipates; for example, encouraging customer focused innovation of new products and services.
Drive for Results
Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, calculates return on investment; for example, analyzing costs and benefits to inform decisions.
Customer Focus
Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, customizes solutions; for example, recommending or adapts products, services or solutions to address the customer’s real needs.
Conceptual Thinking
Thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights. Specifically, applies models or theories; for example, using a theory to help understand a situation.
Organizational Systems Thinking
Considers and addresses the organization as a set of interacting systems so as to structure and align organizational ways of working to the strategy or organizational purpose. This is about changing structure, systems, processes (the ‘plumbing’ of the organization) – it is not the interpersonal aspects of leading change. Specifically, identifies areas for change; for example, diagnosing misalignment between the organizational structure or model and the desired outcomes.
Understanding Others
Takes an active interest in other people. Seeks to understand their individual perspectives and concerns and accurately hears the unspoken or partly expressed thoughts, feelings and concerns of others. Specifically, actively listens; for example, repeating what was heard to check understanding, particularly in difficult conversations.
Technical Competencies (Skills)
Vendor Management
Uses comprehensive knowledge and skills to act independently while guiding and training others on managing vendors so that they deliver the best possible results given available resources.
Service Delivery
Works independently using comprehensive knowledge and skills to provide guidance and training to others on delivering required services that meet quality standards.
Risk Management
Uses comprehensive knowledge and/or skills to act independently while providing guidance and training to others on identifying, assessing, prioritizing and managing risks in a production process.
Review and Reporting
Applies comprehensive knowledge and skills to work independently while providing guidance and training to others on reviewing and creating relevant, lucid and effective reports.
Managing Change
Works without supervision and provides technical guidance when required on maintaining high performance while applying a change mind-set to the planning, execution and monitoring of business activities during times of change.
Knowledge Management
Works without supervision and provides technical guidance when needed on developing a knowledge management system that can help the organization achieve its goals by collecting and using the information, data and intellectual resources of its employees.
Financial Audit
Uses comprehensive knowledge and skills to act independently while providing guidance and training to others on preparing for financial audits, identifying exceptions and developing specific solutions for Audit Findings.
Financial Accounting
Uses comprehensive knowledge and skills to act independently while guiding and training others on classifying, measuring and recording corporate transactions using financial accounting principles.
Data Management
Acts as the organizational authority and established expert on acquiring, organizing, protecting and processing data to fulfill business objectives.
Customer Service Delivery
Works independently using comprehensive knowledge and skills while guiding and training others on meeting high customer service standards.
Contract Administration
Uses comprehensive knowledge and skills to act independently while guiding and training others on effective contract administration.
Compliance
Uses comprehensive knowledge and skills to act independently while guiding and training others on achieving full compliance with applicable rules and regulations in management and/or operations.
Commercial Acumen
Acts as the organization’s authority and established expert to develop solutions based on an understanding of the business environment and objectives.
Costing and Budgeting
Uses comprehensive knowledge and skills to work independently on costing, budgeting and finance tasks while providing guidance and training to others.
Data Collection and analysis
Acts as the organizational authority and established expert on analyzing data trends for use in reports to help guide decision making.
Planning and Organizing
Uses expertise to act as organizational authority on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Policy and procedures
Uses expertise to act as the organizational authority on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.