Behavioural Competencies (Skills)
Listening with Respect
Shows respect for others by seeking to understand their perspectives. Demonstrates positive regard for others, assuming that each person has unique capabilities. Specifically, digs deeper / asks questions; for example, picking up on others’ underlying concerns and drivers and asks questions to understand them.
Builds capability of others by teaching, coaching and/or mentoring them to do an excellent job for the long-term. Specifically, provides constructive feedback; for example, encouraging others to assess how things have gone, and learn from their experiences.
Organizational Systems Thinking
Considers and addresses the organization as a set of interacting systems so as to structure and align organizational ways of working to the strategy or organizational purpose. This is about changing structure, systems, processes (the ‘plumbing’ of the organization) – it is not the interpersonal aspects of leading change. Specifically, identifies areas for change; for example, diagnosing misalignment between the organizational structure or model and the desired outcomes.
Understanding Others
Takes an active interest in other people. Seeks to understand their individual perspectives and concerns and accurately hears the unspoken or partly expressed thoughts, feelings and concerns of others. Specifically, actively listens; for example, repeating what was heard to check understanding, particularly in difficult conversations.
Adaptability
Responds to differences and changes in the internal or external context, taking a flexible approach to reach business outcomes. Specifically, tries new ways to do things; for example, coming up with alternative methods or ways of working.
Collaborative Influence
Win the hearts and minds of others across boundary collaborations and to do the right thing, regardless of formal authority. Specifically, facilitates short-term teaming; for example, pulling together individuals to team around a problem, crisis, or opportunity.
Builds a high performing team by ensuring that the team is focused, motivated and inspired to achieve team objectives. Specifically, sets team direction; for example, communicating and sustaining a clear sense of purpose for the team.
Holding People Accountable
Holds people accountable to standards of performance both in what and how they do it. Specifically, gives on-going corrective feedback; for example, making performance measures against goals openly available to everyone on the team (on a daily, weekly, or monthly basis).
Has an understanding of the business context in which they are operating that informs planning and decision making. Specifically, understands the market; for example, is aware of what current competitors are doing.
Customer Focus
Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, improves service; for example, asking for customers feedback and takes action for improvement.
Approach to Thinking
Thinks through situations of varying degrees of complexity and ambiguity, in order to understand them clearly. Specifically, sees multiple relationships; for example, identifying several likely causes or consequences of a situation.
Attention to Detail
Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, monitors data or projects; for example, monitoring progress of against milestones or deadlines.
Self-Confidence
Functions independently and with confidence in challenging situations. Specifically, expresses confidence in themselves; for example, expressing confidence in own ability or judgment.
Technical Competencies (Skills)
Contract Management
Works without supervision and provides technical guidance when required on monitoring and managing the provision of contracted services.
Uses comprehensive knowledge and/or skills to act independently while providing guidance and training to others on identifying, assessing, prioritizing and managing risks in a production process.
Negotiation
Uses comprehensive knowledge and skills to negotiate independently while providing guidance and training to others on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.
Managing Change
Works without supervision and provides technical guidance when required on maintaining high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change.
Uses comprehensive knowledge and skills to act independently while guiding and training others on supporting business decisions with professional interpretations of financial information.
Financial Audit
Works without supervision and provides technical guidance when preparing for financial audits, identifying exceptions and developing specific solutions for Audit Findings.
Financial Accounting
Uses comprehensive knowledge and skills to act independently while guiding and training others on classifying, measuring and recording corporate transactions using financial accounting principles.
Works without supervision and provides technical guidance when required on acquiring, organizing, protecting and processing data to fulfill business objectives.
Commercial Acumen
Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary.
Business Requirements Analysis
Works without supervision and provides technical guidance when required on analyzing the business requirements that IT solutions must meet.
Uses comprehensive knowledge and skills to work independently on costing, budgeting and finance tasks while providing guidance and training to others.
Compliance
Uses comprehensive knowledge and skills to act independently while guiding and training others on achieving full compliance with applicable rules and regulations in management and/or operations.
Planning and Organizing
Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing, monitoring, interpreting and understanding applicable laws, policies and procedures, while making sure they match organizational strategies and objectives.
Review and Reporting
Applies comprehensive knowledge and skills to work independently while providing guidance and training to others on reviewing and creating relevant, lucid and effective reports.