Delivers prescribed outcomes by working as directed within established data management systems and procedures.
Leadership and Direction
Delivers outcomes by managing others and working within established systems.
WE ARE STILL MAKING CVs FOR P120. COVER LETTERS FOR P60
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
Supports others by carrying out simple safety, health and environment tasks using established procedures.
Takes responsibility for implementing the team’s performance management systems with guidance from management.
Identifies shortcomings, then suggests and implements improvements to existing business practices, while developing and delivering projects or a work stream within the organization’s change management program with guidance from management.
Identifies shortcomings, suggests improvements and implements approved revisions to current compliance processes, systems and procedures within assigned unit and/or discipline.
Client & Customer Management (Internal)
Manage relationships with key internal customers and act as their business partner, while typically using support teams to ensure client satisfaction.
Develops and/or delivers budget plans for own area with guidance from management.
Manages important client relationships with guidance from management or oversees relationship management with a group of more transactional clients and customers.
Contract Management
Manages and delivers required outcomes for a portfolio of contracts and negotiates service level agreements while planning, coordinating and supervising activities related to major contracts.
Executes a communications plan by working within established communication systems and procedures.
Manages and delivers required outcomes for a portfolio of projects while reporting to management.
Delivers prescribed outcomes for area of responsibility by working within established strategic planning systems.
- A recognized University Degree in Computer Engineering, Computer Science, Information Technology or Equivalent.
- Industry related certification and professional membership e.g. ITSM certification will be an added advantage.
A minimum of 6 years post qualification experience in ICT environment of which 3 years should have been at supervisory level in IT Service Desk and Desktop Support.
A minimum of 3 years at supervisory level.
Manages important client relationships with guidance from management or oversees relationship management with a group of more transactional clients and customers.
Contract Management
Manages and delivers required outcomes for a portfolio of contracts and negotiates service level agreements while planning, coordinating and supervising activities related to major contracts.
Executes a communications plan by working within established communication systems and procedures.
Manages and delivers required outcomes for a portfolio of projects while reporting to management.
Delivers prescribed outcomes for area of responsibility by working within established strategic planning systems.
Self-Control
Maintains control of their emotions even under difficult situations in order to continue to perform effectively. Specifically, demonstrates resilience; for example, dealing well with ongoing business stress.
Focuses the organization on discovering and meeting the customer’s needs. Specifically, adds value; for example, focusing on others on adding value by addressing the areas that matter most to the customer.
Functions independently and with confidence in challenging situations. Specifically, expresses confidence in themselves; for example, expressing confidence in own ability or judgment.
Has an understanding of the business context in which they are operating that informs planning and decision making. Specifically, understands the market; for example, is aware of what current competitors are doing.
Builds capability of others by teaching, coaching and/or mentoring them to do an excellent job for the long-term. Specifically, provides constructive feedback; for example, encouraging others to assess how things have gone, and learn from their experiences.
Initiative
Acts proactively to avoid problems or identifies and takes advantage of opportunities. Specifically, is proactive; for example, recognizing and acts on current opportunities or problems and takes action.
Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, improves service; for example, asking for customers feedback and takes action for improvement.
Approach to Thinking
Thinks through situations of varying degrees of complexity and ambiguity, in order to understand them clearly. Specifically, sees multiple relationships; for example, identifying several likely causes or consequences of a situation.
Understanding Others
Takes an active interest in other people. Seeks to understand their individual perspectives and concerns and accurately hears the unspoken or partly expressed thoughts, feelings and concerns of others. Specifically, actively listens; for example, repeating what was heard to check understanding, particularly in difficult conversations.
Team Leadership
Builds a high performing team by ensuring that the team is focused, motivated and inspired to achieve team objectives. Specifically, creates positive team culture; for example, ensuring others follow the expected ways of working.
Responds to differences and changes in the internal or external context, taking a flexible approach to reach business outcomes. Specifically, tries new ways to do things; for example, coming up with alternative methods or ways of working.
Drive for Results
Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, strives to meet challenging goals; for example, setting ambitious, but realistic goals for performance improvement (for self and/or own team).
Considers and addresses the organization as a set of interacting systems so as to structure and align organizational ways of working to the strategy or organizational purpose. This is about changing structure, systems, processes (the ‘plumbing’ of the organization) – it is not the interpersonal aspects of leading change. Specifically, identifies areas for change; for example, diagnosing misalignment between the organizational structure or model and the desired outcomes.
Attention to Detail
Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, monitors others’ work; for example, checking to ensure that procedures are followed.
Win the hearts and minds of others across boundary collaborations and to do the right thing, regardless of formal authority. Specifically, facilitates short-term teaming; for example, pulling together individuals to team around a problem, crisis, or opportunity.
Service Delivery
Works independently using comprehensive knowledge and skills to provide guidance and training to others on delivering required services that meet quality standards.
Project Management
Works with guidance (but not constant supervision) to manage projects and/or programs within desired cost, time and quality parameters.
Uses comprehensive knowledge and skills to act independently while guiding and training others on selecting, deploying and getting the best results from the most appropriate office system.
Works without supervision and provides technical guidance when required on monitoring, diagnosing and fixing technological problems.
Applies expertise to act as the organizational authority on configuring, operating and managing IT hardware.
Contract Management
Works without supervision and provides technical guidance when required on monitoring and managing the provision of contracted services.
Uses comprehensive knowledge and skills to act independently while guiding and training others on analyzing the business requirements that IT solutions must meet.
Applies comprehensive knowledge and skills to independently manage and apply safe systems of work while providing guidance and training to others.
Policy and procedures
Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.
Identifies, assesses, prioritizes and manages risks in a process without supervision and provides technical guidance when required.
Policy and Regulation
Works without supervision and provides technical guidance when required on interpreting and applying knowledge of applicable laws, regulations and policies in area of expertise.
Applies comprehensive knowledge and skills to work independently while providing guidance and training to others on reviewing and creating relevant, lucid and effective reports.
Works without supervision and provides technical guidance when required on costing, budgeting and finance tasks.
Data Collection and analysis
Works independently and provides guidance and training to others on analyzing data trends for use in reports to help guide decision making.
Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.