Service Consultant E – FNB Botswana Ghanzi Branch

Job Title: Service Consultant E
Location : Ghanzi
Organization Name: FNB Botswana Ghanzi Branch

 

About Us

Purpose
To provide first line customer services interaction with walk-in clients. This involves picking daily reported customer enquiries/requests and queries.

 

Job Requirements

· Identifying cross-selling opportunities to enhance the customer experience.

· Provides excellent customer service to walk-in clients by resolving their lodged queries.

· Provides service advice to clients regarding access to relevant products and solutions.

· Orders and issues customer Cheque Books, debit and credit cards orders as lodged from time to time.

· Logs and tracks daily query workflow as lodged on CARE system

 

· Coach customers on their banking needs and product utilisation.

· Ensure adherence to FNB Golden Rules when handling client documentations.

· To migrate customers from Branch based banking services to online platforms as per Bricks to Clicks Strategy.

· Attends to customer service issues to prevent complaints from escalating.

· Acts on customer instructions to close Accounts in the Branch.

 

Additional Requirements

In addition to the above responsibilities, the successful candidates will also be responsible for the following:

· Ensure that items cashed are technically correct and signed, according to laid-down instructions

· Ensure that customers are correctly identified always

· Attend to change transactions

· Preparation of Teller Summaries

· Ensure that all items cashed are within laid-down limits and refer all transactions exceeding limits

· Prompt turn-around times for transactions, efficient service.

 

· Show sensitivity to customers’ individual requirements as well as the bank’s laid-down operational/procedural limitations.

· Deal efficiently with work volumes while remaining focused on priority issues

· Capture all entries into Branch automation system

Preference will be given to candidates with the following:

· Minimum qualification in BGCSE

· Certificate in Accounting and Business Studies (CABS)/ AAT, NIIT

· Botswana Institute of Bankers Certificate being an added advantage

Qualifications and Experience

· Direct entry with Business Degree or at least a Business Diploma.

· 2years’ experience in a general banking with good exposure on service standards.

 

Recruiter Name:  Ngonyama, Mr Lucky Lucky
Email: [email protected]

IMPORTANT: Only CV’s and applications that are submitted via our Career website will be considered. CV’s and/or applications that are e-mailed will be deleted and not be considered.

 

CLICK HERE TO APPLY ONLINE