Reports to: Front Office Manager / Guest Relations Manager / Rooms Division ManagerLiaise with: Reservations, Housekeeping, Porters / DriversPurpose of the Job: To assist guests at all times.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Hospitality
- Closing Date: 2026-05-07
Key Responsibilities
- To greet the customer and identify their specific reservation
- To register the guest, ensuring that the necessary details are obtained;
- Full names
- Address, whether company or private booking,
- Special rate,
- Allowances,
- VIP,
- Charge details,
- Nationality,
- Passport number, etc. (refer to the registration card).
- Print Welcome Letters, ensure that these are signed and placed in the correct rooms by theporter.
- To allocate rooms according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid. Liaise with housekeeping before room allocation; this should be done and ready before 1400hrs.
- To issue the key card in a key card holder.
- Maintain front desk pit – pit checks to be done once per shift
- Complete guest questionnaires with departing guests
- Assist departing guests.
- Print Special arrivals list in the morning together with Front Office Manager or Supervisor,review arriving guests, identify Frequent Guests, VIP’s and Return Guests
- To receive and check in guests on the basis of the reservation system.
- Check guest’s preferences on the system or upon checking -in, and pass them to the relevantdepartment.
- Check out departing guest, prepare the bill and handle payment cash or with pin/credit card
- Give general and tourist information, information on public transport, restaurants, theatres etc
- Take care of wake up calls
- To take care of and pass on messages for guests
- Receive complaints and ensure that these are passed onto the relevant manager for assistance.
- Process payments, if necessary do cash payments also for external services for guests, totransfer these cost on guest accounts.
- Check the float upon handover and ensure that the float balances.
- Check cash-up thoroughly before final printing and take it for banking. Refer to the bankingpolicy.
- Serve as a call center, taking calls and transferring the calls to relevant guest or departmentsfollowing the telephone etiquette training procedure.
- Respond to guests’ enquires via email or in person.
- File registration-cards, float sheets and dockets on a daily basis
- Ensure that Drivers are made aware of Transport Changes or Additional Requests.
- Adhere to the following daily duties and ensure each task is completed daily as per the scheduled times.
Requirements
- To have a thorough knowledge of the hotel and all services provided to the guest.
- Maintain the high standard of service, appearance and social skills set according to the companypolicy.
- To work in harmony with all staff and departments, able to assist others if and when required.
- To attend all training workshops as and when required.
- To be familiar with all policies and procedures, house rules, fire, security and emergencyprocedures as well as all checklists pertaining to the position.
- To perform any reasonable duty as instructed by a senior member of management. Always usethe guests name when communicating with the guest if known otherwise use Sir and Madam.
- Be courteous, friendly and polite at all times.
- Ensure that Reception Desk is kept neat and tidy at all times
How to Apply
To apply, please visit: linkedin.com
Frequently Asked Questions
What qualifications are typically required for a Receptionist role in Botswana?
Most employers in Botswana prefer candidates with a BGCSE (Botswana General Certificate of Secondary Education) or a certificate in Secretarial Studies, Office Administration, or Hospitality. Prior experience in a customer-facing role or using office software like Microsoft Office is also highly valued.
What are the common day-to-day responsibilities of a Receptionist in Botswana's hospitality sector?
Daily tasks typically include greeting guests, managing reservations, answering phone calls, and handling general inquiries with a friendly and professional demeanor. You'll also likely assist with administrative tasks, manage incoming and outgoing mail, and ensure the reception area remains tidy and welcoming.
What is the typical work culture and what are employers' expectations for a Receptionist in Botswana?
Botswana's work culture values politeness, respect, and a strong sense of community, so a warm and welcoming attitude is crucial. Employers expect reliability, punctuality, excellent customer service skills, and the ability to communicate effectively in English and often Setswana.
What are the realistic career growth opportunities for a Receptionist in Botswana?
With experience and further training, a Receptionist can progress to roles like Senior Receptionist, Front Office Supervisor, or even into administrative or guest relations management positions. Developing strong organizational and leadership skills will open up these advancement paths within the hospitality sector.
What kind of benefits can a Receptionist expect in Botswana (e.g., leave, medical aid, pension)?
Benefits vary significantly by employer size and industry, but typically include annual leave and sick leave in line with Botswana labour laws. Some larger hospitality establishments may offer medical aid contributions or provident/pension fund options after a probation period.
How should I apply for a Receptionist job in Botswana, and what do local employers prioritize?
To apply, submit a well-structured CV highlighting customer service experience and a cover letter tailored to the specific role and establishment. Employers in Botswana prioritize candidates with a positive attitude, strong communication skills, and a proven ability to provide excellent service.