The Front of House Manager is responsible for leading all guest-facing operations, ensuring exceptional service delivery across the restaurant, bar, reception support and spa. The role drives service standards, team training, beverage knowledge, guest satisfaction and operational excellence while working closely with the kitchen and management team.
Job Summary
- Type: full-time
- Location: Maun
- Category: Hospitality & Tourism
- Closing Date: 2026-07-31
Key Responsibilities
- Lead daily FOH operations and ensure seamless guest experiences.
- Train, coach and mentor the FOH team, embedding service standards and beverage knowledge.
- Drive restaurant, bar and wine service excellence.
- Ensure all advertised food and beverage offerings are available and presented correctly.
- Handle guest feedback and resolve complaints professionally.
- Conduct daily briefings and service observations.
- Maintain GuestRevu/NPS focus and continuous improvement.
- Manage rosters, performance, stock controls and departmental administration.
- Work closely with the Executive Chef and GM to deliver a consistent dining experience.
- Maintain health, safety and food hygiene compliance.
Requirements
- Diploma in hospitality and Tourism management or related
- Minimum three years’ experience in a management role within the hospitality or tourism industry
- Exceptional leadership and coaching ability
- Passion for hospitality and guest experience
- Strong wine, spirits and beverage knowledge
- Excellent communication and organisational skills
- High attention to detail
- Ability to implement and maintain standards
- Calm under pressure with excellent problem-solving skills
- Computer literacy and experience with hospitality systems
How to Apply
Apply by email: recruitment@chobeholdings.com
Frequently Asked Questions
What qualifications and experience are typically required for a Front of House Manager position in Botswana's hospitality sector?
A diploma or degree in Hospitality Management or a related field is often preferred, alongside proven experience in a supervisory or management role within a hotel or guesthouse. Demonstrable skills in customer service, staff management, and operational oversight are crucial.
What are the core day-to-day responsibilities of a Front of House Manager at a boutique hotel like Grays Eden Sanctuary?
Daily duties involve overseeing reception and guest services, managing reservations, and ensuring a seamless guest experience from arrival to departure. You would also be responsible for staff supervision, training, and maintaining high service standards.
What should I know about the local work culture and guest expectations for a Front of House Manager in Botswana's hospitality industry?
Botswana's hospitality culture values warm, respectful, and attentive service, often with a personal touch due to the smaller scale of boutique hotels. Punctuality, strong communication skills, and an understanding of local customs and guest demographics are highly regarded.
What are the typical career progression opportunities for a Front of House Manager in Botswana's hotel sector?
Successful Front of House Managers can often advance to roles such as Assistant General Manager, Hotel Operations Manager, or even General Manager within a larger property or a different boutique hotel. Further specialisation in guest relations or revenue management is also possible.
What kind of typical employee benefits, such as leave, medical aid, or pension, can I expect in a managerial role within Botswana's hospitality industry?
Most reputable employers in Botswana offer standard benefits including annual leave, sick leave, and often contributions towards a medical aid scheme. Some larger or established hotels may also provide pension fund contributions.
What should I include in my application and what qualities do employers in Botswana look for in a Front of House Manager?
Your application should highlight relevant hospitality management experience, leadership skills, and a strong customer service track record. Employers seek candidates with excellent interpersonal skills, problem-solving abilities, and a commitment to delivering exceptional guest experiences.