The successful candidate must have a genuine passion for hospitality, tourism, marketing and delivering exceptional customer experiences, with the confidence to engage local and international travellers and build productive relationships across the tourism value chain.
Job Summary
- Type: full-time
- Location: Maun
- Category: Hospitality & Tourism
- Closing Date: 2026-09-11
Key Responsibilities
- Have a genuine passion for hospitality, tourism, marketing.
- Deliver exceptional customer experiences.
- Engage local and international travellers.
- Build productive relationships across the tourism value chain.
Requirements
- Ability to work independently, meet targets and manage multiple priorities.
- Working knowledge of mobile safari management.
- Established stakeholder relationships with DMCs, travel agents and tour operators.
- Knowledge of the self-drive and overlander tourism market.
- Experience within Botswana’s hospitality or tourism sector.
- Understanding of local, regional and international tourism markets.
- Exceptional customer service and guest relations.
- Customer relationship management and service recovery.
- Marketing and business development.
- Digital and social media marketing.
- Sales, lead generation and conversion.
- Market research, reporting and analysis.
- Communication, negotiation and interpersonal skills.
- Creativity, problem solving, planning and organization.
- Professionalism, integrity and attention to detail.
How to Apply
Apply by email: Fatherm@maunwaterfront.com
About the Company
Maun Waterfront Guesthouse operates as a key accommodation provider nestled in the vibrant town of Maun, Botswana. This establishment is strategically located along the scenic waterfront, offering guests an immersive experience of genuine local hospitality. The guesthouse serves as an ideal launchpad for exploring the unparalleled natural wonders of the Okavango Delta region. Dedicated to upholding the standards of true Botswana hospitality, it provides comfortable lodging for a diverse clientele, from local travellers to international adventurers seeking an authentic stay.
Enjoy True Botswana Hospitality
Website: https://www.maunwaterfront.com/
Frequently Asked Questions
What qualifications or certifications are typically required for a Hospitality and Tourism Specialist role at a guesthouse in Maun, Botswana?
Typically, a diploma or degree in hospitality management, tourism, or a related field is expected. Certifications such as the Botswana Tourism Authority's Hospitality Service Excellence or a food safety certificate can strengthen an application.
What are the common day-to-day responsibilities of a Hospitality and Tourism Specialist in Botswana?
Day-to-day tasks include managing guest check-in/out, coordinating housekeeping and food-service operations, handling reservations, and promoting local tours and activities. You also monitor guest satisfaction, resolve complaints, and ensure compliance with Botswana's health and safety regulations.
How does the local work culture in Botswana's hospitality sector influence expectations for this role?
Botswana's hospitality sector values punctuality, a welcoming attitude, and respect for both local customs and international guests. Employers expect teamwork, flexibility with shift work, and a proactive approach to maintaining the guesthouse's reputation in the Maun tourism market.
What career progression opportunities exist for someone starting as a Hospitality and Tourism Specialist in Botswana?
Starting as a Hospitality and Tourism Specialist can lead to supervisory roles such as Front Office Manager or Assistant Guesthouse Manager, and eventually to positions like Guesthouse Manager or Regional Tourism Coordinator. Continuous professional development, such as short courses in revenue management or eco-tourism, supports advancement within Botswana's growing tourism industry.
What typical benefits can a Hospitality and Tourism Specialist expect from employers in Botswana?
Typical benefits include paid annual leave, sick leave, medical aid contributions, and employer-matched pension or provident fund contributions. Some guesthouses also provide staff meals, uniform allowances, and opportunities for discounted local tours.
How should a job seeker apply for this position and what do Botswana employers look for in candidates?
Applications are usually submitted online via the employer's website, recruitment portals, or emailed directly with a cover letter, CV, and copies of relevant certificates. Employers in Botswana look for clear evidence of hospitality experience, strong communication skills, knowledge of local attractions, and a commitment to delivering high-quality guest service.