HRMB is seeking a results-driven and strategic Chief Operations Officer to strengthen organisational processes, infrastructure and service delivery in line with its strategic objectives. Reporting to the Chief Executive Officer, the successful candidate will provide executive leadership across Claims and Document Management, Client Services, Managed Health Care, Provider Networks, Scheme Finance and Membership Management.

Job Summary

Type: full-time
Location: Gaborone
Category: Management
Closing Date: 2026-09-06

Key Responsibilities

Lead execution of the Board-approved strategy and translate strategic objectives into operational plans and performance targets.
Provide end-to-end oversight of core operational functions to ensure efficiency, quality, compliance and service excellence.
Drive operational excellence through improved processes, systems, controls, reporting and performance management.
Oversee major projects, programmes and strategic initiatives, ensuring delivery within scope, timelines and approved budgets.
Provide inspirational leadership to senior managers and teams, building a high-performance and accountable culture.
Provide strategic oversight of scheme and operational funds to support sustainability, cost containment and prudent resource allocation.
Strengthen stakeholder relationships with clients, regulators, providers, partners and industry bodies.
Ensure effective governance, risk management, compliance and Board-level operational reporting.

Requirements

A Bachelor’s Degree in Business Administration or a related discipline.
Professional qualifications in insurance, healthcare management, risk management, project management, or business operations would be advantageous.
A Master’s Degree or higher is an added advantage.
At least 10 years’ experience in a healthcare, medical aid or insurance environment.
At least 5 years’ exposure at senior leadership level.
Proven track record in people management and leadership roles, with experience leading and managing culturally diverse teams.
Strong professional networks and/or collaborative relationships within relevant professional associations and medical industry bodies.
Membership of a recognised professional body will be advantageous.

How to Apply

To apply, please visit: tsammereko.com

About the Company

HRMB Health Risk Management Botswana is a locally operating company providing healthcare administration, managed healthcare, fund administration, and health risk management services across Botswana. Established in 2013, it serves clients nationwide—including employers, medical aid schemes, and government-linked entities—from its base in Gaborone. The company focuses on improving healthcare outcomes through data-driven risk assessment, claims management, and benefit design tailored to the Botswana context. Its operations are independently verified via its official Botswana domain (hrmb.co.bw) and publicly stated service scope.

Comprehensive healthcare and health risk management solutions in Botswana

Website: https://www.hrmb.co.bw/

View all jobs at this company →

Frequently Asked Questions

What qualifications and certifications are typically required for a Chief Operations Officer role in Botswana’s health risk management sector?

A bachelor’s degree in public health, business administration, health sciences, or a related field is essential; many employers prefer a master’s degree (e.g., MPH, MBA, or MSc in Health Systems Management). Professional certifications such as ISO 45001 Lead Auditor, PRINCE2, or local accreditation from the Botswana Qualifications Authority (BQA) add value, especially when aligned with national health standards like those set by the Ministry of Health and Wellness.

What does a typical day look like for a Chief Operations Officer at a health risk management organisation in Botswana?

The role involves coordinating cross-departmental operational planning, ensuring compliance with Botswana’s Public Health Act and National Health Policy, and liaising with district health management teams and partners like the Botswana HIV/AIDS Programme. Daily tasks include reviewing outbreak response protocols, overseeing data reporting to the Directorate of Disease Control, and facilitating staff capacity-building aligned with national health priorities.

How does workplace culture and leadership expectations differ for senior operations roles in Botswana compared to other countries?

Leadership in Botswana emphasises consultative decision-making, respect for hierarchy, and strong community engagement — particularly important when implementing health interventions across diverse districts like Ghanzi or Kgalagadi. Employers expect COOs to demonstrate cultural competence, fluency in Setswana (or willingness to learn), and alignment with national values such as Botho (human dignity and respect) in stakeholder interactions.

What career progression opportunities exist after serving as a Chief Operations Officer in Botswana’s health sector?

Experienced COOs often advance to executive roles such as Chief Executive Officer in health NGOs or government agencies like the Botswana Bureau of Standards (BOBS) or the National AIDS Coordinating Agency (NACA). Others transition into advisory positions with the Ministry of Health and Wellness or regional bodies like the Southern African Development Community (SADC) Health Sector, especially with proven success in managing national health programmes.

What benefits are commonly offered to senior management staff like a Chief Operations Officer in Botswana-based health organisations?

Standard benefits include 30 days’ annual leave, fully subsidised medical aid through providers like Medshield or BONFIRE, and mandatory pension contributions under the Botswana National Pension Scheme (BNPS) or a registered private fund. Some employers also offer housing allowances, study leave for further qualifications accredited by BQA, and transport support — particularly for roles requiring travel to remote health facilities.

How should I apply for this role, and what do employers in Botswana specifically look for in a COO candidate’s application?

Applications must be submitted via the official channel stated in the re-advertisement — usually email or the Botswana Public Service Management Development Institute (BPSMDI) portal — with certified academic documents and a detailed CV highlighting experience in health systems strengthening within Botswana or SADC contexts. Employers prioritise evidence of successful project delivery under national frameworks (e.g., National Health Strategic Plan), demonstrated understanding of Botswana’s decentralised health governance, and references from local public or parastatal health institutions.