Executive Housekeeping Manager – Okavango Wilderness Safaris

Title: Executive Housekeeping Manager
Company: OKAVANGO WILDERNESS SAFARIS
Reference # OWSBOTS033
Contract Type: Permanent
Location: Maun, North West, Botswana

Introduction

Wilderness Safaris is a responsible luxury ecotourism company that exists to protect pristine wilderness areas and the flora and fauna that they support. We believe that in protecting these areas, and including the local communities in this process, we will make a difference to Africa and ultimately the world.

We are looking for a dynamic and energy packed suitable individual who is self- motivated, knowledgeable and experienced team player, and is dedicated and committed to providing excellent service within a high pressure and confidential environment.

 

The individual should have the ability to interact well with guests from all parts of the world as well as the ability to form good relationships with employees across all levels. We wish to invite suitably qualified candidates to apply for the below position.

Job Description:

The Executive Housekeeper is responsible for ensuring efficient operations of the Housekeeping Department in accordance with the Company minimum standards, as well as supervising the entire Housekeeping Department including guest rooms and the laundry area.

 

BRIEF DESCRIPTION OF POSITION

•Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics in all of the guest rooms and oversee regular deep cleaning.
•Establish and maintain standard operating procedures for cleaning and develop new procedures to increase efficiency of labour and product use.
•Ensure services offered to everyone staying in the guest rooms are of the highest possible standards.
•Check and ensure that all guestrooms are clean and well maintained. This involves daily room checks with each housekeeper, whether that be arrival or staying guests, checking turn downs, tidiness of the guest rooms, personalising the room to individual needs and preferences.

 

•Responsible for entire functioning of laundry which includes the cleaning of linen, guest and management clothing. Should have good knowledge of fabrics and chemicals.
•Responsible for the housekeeping storeroom where the cleaning supplies, cleaning equipment and guest supplies are stored for the daily housekeeping functions.
•Maintain periodical inventories and regular checking of softs, furniture, equipment and uniform within the department.
•Responsible for stock takes and orders for the housekeeping department, maintain minimum stock and cost control procedures. Control the stock of equipment, issuing equipment and cleaning materials as required.

 

Requirements
QUALIFICATIONS AND REQUIREMENTS:

•Diploma in Hospitality management or equivalent.
•Minimum of 5 – 7 years’ experience of which at least 2 years in a similar role.

PERSONALITY ATTRIBUTES

•Pleasant personality, good personal presentation and hygiene. This reflects the quality of service and standards within Wilderness Safaris.
•Eye for detail and the power of critical observation to make a flawless room and keen sense to inspect rooms for perfection.
•Punctual and able to act with a clear attention to detail of urgency when required to do so.
•Willing to adapt to new ideas and accept challenging situations with a helpful attitude.
•A positive attitude with a good sense of humor.

 

•Display ability to handle situations in a calm and composed manner.
•Cooperate with managers and staff of other departments for good team work and efficiency.
•Discipline and integrity
•Courteous, tactful and diplomatic by nature particularly when it comes to handling guest requests and complaints.
•Sensitive to cultural differences when dealing with guests and staff alike.
•Ability to work long hours and under pressure.
•Leadership by example.

 

Job Closing Date: Wed May 09 2018

 

 

CLICK HERE TO APPLY ONLINE