Customer Services & Supply Manager

• In reporting to the General Manager, the successful incumbent will be managing and improving all the relevant processes and activities with regards to the delivery of customer services, distribution systems and maintenance. They will be required to build connections and ensure product development within the product area of operation. He/she will need to maintain the customer database.

Detail

• Company: Well Established Generation Company
• Location: Gaborone
• Industry: Power Generation
• Nationality: Open
• Salary: Negotiable Depending on Experience + Benefits
• Qualifications: Electrical Engineering Degree with a relevant tertiary qualification in Business Admin
• Assignment: Permanent

Job Description

• Strategically involved in the processes and products innovation to ensure improvement on all service levels.
• Providing quality customer service whilst ensuring an increase in customer base and sales
• Managing the risks of unplanned outages
• Customer focus- Focusing on the current, future and internal/ external clients & planning and coordination while managing the activities of customer services and supplies
• Execution & delivery- Planning of monthly tactical planning and monitoring within the organisation.
• Financial Management – Developing and managing the budget and ensuring control costing and adhering to the budget

• Distribution system operations and maintenance- as a qualified engineer you will develop management processes and maintenance systems
• Networking & partnering- Building networks across functions
• Coaching and development-Pro-actively creating study/learning opportunities within a shared knowledge exploration
• Aligning development plans and actioning thereof to aspire employees
• Leading the change- Leading initiatives within a function level & leading of other managers within the company
• Developing Junior & middle management talents

• Communication through project platforms and presentations or meetings
• Staying abreast with the economic, business, social/political & technological trends
• Measure of customer satisfaction- Applying service tools to measure the degree of customers and their satisfaction with services/ products provided
• Understanding the best equipment and suppliers to use on a specific project
• Network planning and customer technical support- Dealing with complex customer and managing customer relations
• Expert knowledge of both statutory/operational requirements as applied to the field of every day operations and ability to manage or action most aspects regarding health, safety and the surrounding environment.

• Project management- Responsible for overall project performance and functions
• Negotiation and conflict resolution- Dealing with conflict and resolution thereof
• Integration of sourced data and trends

Minimum Requirements

• Electrical Engineering Degree with a relevant tertiary qualification in Business Administration
• Around 7 years + experience after qualification obtained within the power industry of which 3 + years must have been at a management level pertaining to customer service