Business Development Manager

• Lead, Suspect & Prospect Management
  • Generating and qualifying leads
  • Ensuring revenue targets are met and exceeded and regular review of the performance is conducted
  • Ensuring cost targets are met and improved through implementation of PDCA, Lean Sigma and other methodologies
  • Ensuring corporate standards in terms of facility and Crown image is maintained
  • Ensuring the business is paid by the customer on‐time and keeping debtors well under control
  • Developing good relationships with service providers (vendors) and ensuring that Crown receives services as agreed at a fair cost
  • Regularly reviewing all elements of P&L

• Sales Target Management
  • Ensuring that sales targets (as agreed with regional management) are consistently met or exceeded and information on activities are presented on time
  • Ensuring all sales growth targets are met or exceeded and same presented to management at regular intervals
  • Ensuring all information with regards to sales is updated on Dolphin regularly and in real time
  • Ensuring that GP and GP Margin percentage is maintained while signing contracts

• Market & Competition Information Management
  • Ensuring market and competition information is acquired in an honest and transparent way and presented to help make future decisions
  • Acquiring market information on various trends, technology and requirement advancements to equip Crown team to provide and introduce services accordingly
  • Regularly update Dolphin database with information related to market and competition activities that will help in formulating sales strategies

• Initial Customer Support
  • Ensuring that the new customer signed is supported on all aspects for 12 calendar months before handing it over to CSD
  • Providing complete CRM support and updating Dolphin accordingly
  • Ensuring that accurate and on‐time invoice is presented to customer every time and Crown is paid by the customer on‐time
  • Being responsible for all Accounts receivables for a period of 12 calendar months from the date of signing the contract
  • Recording and resolving all disputes – both operational and billing within stipulated turn around time

• Corporate Social Responsibility
  • Support the company CSR commitment and goals

• Other
  • Demonstrate and promote the company vision and values

• Secondary education certificate or equivalent
• Relocation industry experience (preferred 2 – 4 years)

Professional Knowledge and Skills

• Exceptional interpersonal skills and the ability to communicate with all stakeholders
• Well-developed administration and organisation skills with strong attention to detail
• Proficient computer skills with experience using Microsoft Office including Word, Excel, PowerPoint, Outlook, Publisher or equivalent
• Strong verbal and written communication skills
• Cultural sensitivity and awareness
• Ability to set priorities, manage your time and workload and dependably meet deadlines
• Ensure tasks are completed within timelines to a high degree of accuracy and professionalism
• Professional attitude and a willingness to support stakeholders in effectively doing their job
• Solution oriented approach to problem solving and decision making