Job Expired
Service Consultant – IRC153700
at Botswana, Gaborone, Botswana in FNB Botswana Point of Sale
Ends 17 Aug 2018
purpose
To provide first line customer services interaction with walk-in clients. This involves picking daily reported customer enquiries/requests and queries.
WE ARE STILL MAKING CVs FOR P120. COVER LETTERS FOR P60
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
experience and qualifications
- Direct entry with Business Degree or at least a Business Diploma.
- 2 years’ experience in a general banking with good exposure on service standards.
responsibilities
- Identifying cross-selling opportunities to enhance the customer experience.
- Provides excellent customer service to walk-in clients by resolving their lodged queries.
- Provides service advice to clients regarding access to relevant products and solutions.
- Orders and issues customer Cheque Books, debit and credit cards orders as lodged from time to time.
- Logs and tracks daily query workflow as lodged on CARE system
- Coach customers on their banking needs and product utilisation.
- Ensure adherence to FNB Golden Rules when handling client documentations.
- To migrate customers from Branch based banking services to online platforms as per Bricks to Clicks Strategy.
- Attends to customer service issues to prevent complaints from escalating.
- Acts on customer instructions to close Accounts in the Branch.
CLICK HERE TO APPLY ONLINE
- This job has expired!
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