Job Title: IT Operations Manager C
Location: Gaborone,BW
Organization Name:  FNB Botswana Information Technology

Purpose

Role responsible for computer operations infrastructure, server, networking, desktop and database administration management of integrated system staff management, architecture and strategy.

Job Requirements

· Drive business profitability in the context of cost management through budget Control.

· Establish, align and manage targets with budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.

· Ensure IT system usage efficiencies through influence, encourage and manage the cost-effective use of systems and facilities.

· Develop a IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

· IT Business and Partnership Management.

· Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements.

· Operationally manage, monitor, alert and escalate for a number of diverse platforms which include Mid-range, Personal Computers, Networks, Helpdesk and Enterprise Management.

· Comply, understand and implement all steps within IT development and meet governance requirements i.e. legislative and audit requirements.

· Maintain IT Hardware and Software Service Level Agreements (SLA) by ensuring all the required hardware and software contracts and SLA are up to date and all metrics are met.

Additional Requirements
Qualifications and Experience
· Bachelor’s in information systems or Computer Science Core.

· Software Service Technician MCSE, CCIE, MS SQL+, RHCE or RHCA.

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