Job Title: Service Consultant E
Location: Gaborone,BW
Organization Name: FNB Botswana Business Support

About Us

Purpose
To provide first line customer services interaction with walk-in clients. This involves picking daily reported customer enquiries/requests and queries.

Job Requirements

· Identifying cross-selling opportunities to enhance the customer experience.

· Provides excellent customer service to walk-in clients by resolving their lodged queries.

· Provides service advice to clients regarding access to relevant products and solutions.

· Orders and issues customer Cheque Books, debit and credit cards orders as lodged from time to time.

· Logs and tracks daily query workflow as lodged on CARE system

· Coach customers on their banking needs and product utilisation.

· Ensure adherence to FNB Golden Rules when handling client documentations.

· To migrate customers from Branch based banking services to online platforms as per Bricks to Clicks Strategy.

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· Attends to customer service issues to prevent complaints from escalating.

· Acts on customer instructions to close Accounts in the Branch.

Additional Requirements
Qualifications and Experience

· Direct entry with Business Degree or at least a Business Diploma.

· 2years’ experience in a general banking with good exposure on service standards.

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