ORANGE – CHARGING AND BILLING ENGINEER

Overview
Orange invites candidates who wish to be part of a dynamic workforce to apply for the above position.

Reporting to Business Support Systems (Charging and Billing) Lead, the successful candidate will be expected to manage the operations of Orange Botswana convergence solution (charging and Billing) and e-recharge platforms together with its sub systems.

The main duties include but are not limited to:
Ensure 24/7 availability and stability on all convergence solution nodes (Provisioning, Billing, Mediation, Debt Collection, Mass Provisioning tool, Print Shop, IN, SCP, Zebra, Loyalty systems) and its sub systems.
Perform day to day operations and maintenance tasks on convergence solution and its sub systems.
Ensure synchronization between network elements (Billing, IN, Network, Zebra, Orange Money).
Secure an efficient user support on day to day activities (airtime credits, correction of failed provisioning requests, system functional issues).
Troubleshoot and fix system and user operations problem or liaise with vendors or 3rd Party support to fix operations anomalies through the incident management process.

Ensure flow of usage tickets between IN and Billing Platform and Business Intelligence nodes, with error analysis, correction and recycling.
To inform and advice SMC and management on issues related to systems operations.
Secure technical support for Business Intelligence functions (Make available data sources and explain data representations).
Accurate and timely execution of bill runs.
Ensure proper execution of auto refill module for hybrid customers.
Ensure timely processing of payments in the billing system and synchronization with the financial system.
Support the business in management and operations of Loyalty System (LMS).
Manage the operation of the system databases and carry out some operational administrative functions (Shutdown/Start-up, datafile management, archive logs management, etc.)
Contribute to QoS reports through coordination by SMC.
Management of debt collection system operations according to defined gates.
Contribute to weekly incidents/tickets review with vendors or 3rd party support.

Skills:
Good analytical skills.
Innovative.
Excellent knowledge of database technologies.
Good knowledge of scripting languages (java, perl, php and c++).
Good knowledge of Unix/Linux Operating Systems.

Qualifications and experience:

Degree in Computer Engineering /Telecommunications / Computer Science.
At least two (2) years’ experience in a telecommunications environment with emphasise in charging and billing.

Closing date and application instructions
Interested candidates who meet the minimum requirements can submit their applications, updated CV and certified copies of their academic certificates to:

[email protected]

The subject window on email should only contain the title of the position being applied for.

Closing date: 3rd October 2018

Kindly note, that Orange Botswana shall only correspond to short-listed candidates.