BOTSWANA QUALIFICATION AUTHORITY (BQA) – SWITCHBOARD OPERATOR

JOB SUMMARY
Manage visitors, customers, calls and messages in a professional and efficient manner and undertake related clerical duties

MAIN DUTIES
• Direct the visitors and members of the public to the relevant staff member
• Respond to routine public inquiries
• Organize refreshments for visitors as necessary
• Receive, direct and relay phone and fax messages
• Ensure that telephone system is in order and report problems to the service provider
• Keep, update and deliver call register for totaling and further action
• Keep accurate sign-in / sign-out records for staff and visitors
• Processing and delivery of incoming and outgoing mails
• Sign for deliveries when necessary and notify recipients
• Assist in the reservation of meeting rooms for conference and meetings
• Provide word-processing and secretarial support as and when required
• Ensure that the reception area is maintained clean, neat and tidy at all times
• Print and/or compile monthly telephone bills and circulate to departments

KEY PERFORMANCE INDICATORS
Promptly, accurately, professionally and courteously attend to calls and visitors

EDUCATION
A minimum of BGCSE and a Certificate for a receptionist or switchboard operation course from a recognized institution or other relevant qualification acceptable to BQA.

EXPERIENCE
5 years’ experience as a Receptionist or a Telephone Operator

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APPLICATION PROCEDURE
Applications with CV’s, list of referees and certified copies of certificates and Omang should be forwarded on or before Friday 14 December 2018 to

The Chief Executive Officer
Botswana Qualifications Authority
Private Bag BO340
Gaborone

PHYSICAL ADDRESS
BQA OFFICE
Office No.S33 (2ND FLOOR)
Plot 66450,Block 7,Gaborone

TEL:365 7200

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