• Internal Communications
• Client & Customer Management (External and Internal)
• Administration
• Handling Visitors / Communications
• Safety, Health and Environment

Uses the internal communications system to access required information for specific purposes.

Interacts courteously to maintain a positive client experience.

Takes messages on behalf of staff and ensures that they reach the relevant staff member.

Makes calls on behalf of personnel and records details of the call and the caller on a register for reconciliation by IS department.

Ensures that calls are directed to the control room after working hours so that calls are captured.

• Administration

​Reviews, verifies and enters data into standard company systems e.g. updating internal directory

Assists in performing filling and basic clerical duties such as faxing, photocopying, distributing mail and ordering stationary.

Ensures that lines are working and reports and defects or malfunctions to the supervisor in a timely manner.

Receives and screens visitors, callers and other sources of communications, answers routing questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or obtain information.

Receives internal and external calls and directs them to the relevant departments and personnel.

Directs visitors and other customers to relevant offices and departments.

Responds to basic enquiries and queries and transfer calls to the relevant personnel and departments where necessary.

 

• Safety, Health and Environment

Operates in accordance with policies and rules.