Customer Strategy and Value Proposition

• Identifies and coordinates the implementation of effective data analytics platforms/systems in order to generate deep customer insights and develop an appropriate customer segment model for the Corporation’s customers
• Directs development of WUC’s customer strategy and coordinates its deployment in order to maximize revenue potential and drive memorable customer experience
• Oversees the development of the processes that deliver the Customer Value propositions at each customer touch point within the Corporation

Marketing

• Sets the strategic direction for the development of marketing strategies that drive product and service demand
• Oversees the development and implementation of citizen education and awareness campaigns that drive effective utilization of water, uptake of service channels and payment for water services

Billing Policy and Practices

• Provides strategic input to the development billing policies and procedures in line with applicable legislation and regulatory requirements
• Monitors the consistent application of billing processes in order to ensure accurate and timely customer billing for the collection of the Corporation’s revenues

Financial Management

• Leads the development and administration of the Department’s budget
• Approves the forecast of funds needed for the Department
• Ensures adherence to approved budget
• Implements measures to analyze and improve the Department’s cost management efficiencies

Please download detailed Job Description below

You will have a bachelor’s degree in Business Administration, Public Administration, Finance or related field together with 10 years’ experience of which 5 years must have been gained in a senior management role managing and directing customer service programs.

Closing date for applications is 15 Feb 2019