Support Centre Administrator

Job Description

To coordinate, administer and support the end-to-end assessment and talent management process for internal and external stakeholders.

Reports to: Support Centre Manager

Based in Gaborone, Botswana

• Stakeholder Delight

To understand stakeholder needs, keep stakeholders updated and provide professional and friendly services and support in an industry leading timeframe.

•  Process Assessment and Talent Requests

Receive, process, implement and monitor assessment and other talent management requests using various technology platforms.

• Coordinationg Assessment and Talent Management Activities

Coordinate activities and services required in delivering on assessment / talent requests and projects.

• General Administrative Support

Provide general office administrative support and assist with general coordination of activities.

• Participant and User Support

To provide telephonic, e-mail and on-line support to assessment participants and system users.

• Provide System Training

To provide expert system training to end users.

Competencies

• Communicating Information (convincing people, articulating Information, challenging ideas)
• Processing details (meeting timescales, checking things, following procedures)
• Structuring Tasks (managing tasks, upholding standards, producing output)
• Driving Success (taking action, seizing opportunities, pursuing goals)
• Showing Resilience (conveying self-confidence, showing composure, resolving conflict)
• Evaluating problems (examining information, documenting facts, interpreting data)

Job Requirements

• Qualifications

Minimum requirement Form 5.

An IT related degree will be an added advantage.

• Skills

MS Office

Technology Savvy

•   Experience

Two years’ work experience in a technology-enabled customer services role will be advantageous.