2 x Soft Services Supervisors – Infrastructure Facilities Manager

Purpose:

To monitor the performance of contractors against contracted soft service SLAs in order to ensure maximum customer satisfaction.

Reports to: Contract and Sourcing Manager

Qualifications and Experience:

• Diploma in a health-related field or equivalent
• 2 -5 years’ experience in hospital and/or health care environment
• Excellent understanding and experience of Safety, Health, Environment & Quality (SHEQ).
• Working knowledge of equipment, materials and supplies used in the delivery of soft services.
• Good understanding of SLA’s and Management contracts.
• Operational experience at a supervisory level.
• Experience in managing service personnel.