KNOWLEDGE & INFORMATION MANAGEMENT SYSTEMS MANAGER (HEAD OFFICE) – BOTSWANAPOST

BotswanaPost is on a journey to excellence with the aim to build a high performance and people-centred organisation that is fit-to-serve and fit-to-grow. The organisation invites suitably qualified, innovative, results-orientated and self-driven individuals to apply for the positions described below and join a team of professionals to drive service excellence:

KNOWLEDGE & INFORMATION MANAGEMENT SYSTEMS MANAGER(HEAD OFFICE) – BPS 33/2/2Vol.1 (18)

JOB SUMMARY

Provision of an effective Enterprise Content Management, knowledge and information management service to BotswanaPost, ensuring proper preservation and access to both structured and unstructured records, information, reliable corporate memory pool, for appropriate support to decision-making and service delivery to customers.

The position directly reports to the Chief Operations Officer

POSITION REQUIREMENTS

QUALIFICATIONS:

• Bachelor’s Degree in Records Management, Information Management, Knowledge Management or related field.
• Certification in Electronic Records Management (ERM) and/or Enterprise Content Management (ECM) will be an added advantage.

EXPERIENCE:

Five or more years of ECM and KIM experience that includes three years of direct supervision or management of an ECM and KIM function, preferably in Government, large tertiary institution or a parastatal.

Project and change management experience gained by successfully managing large ECM and KIM projects and initiatives.

Deep understanding of current ECM and KIM technology and how to use it to meet business needs, including workflow management tools and emerging trends.

KEY PERFORMANCE

AREAS:

COMPETENCIES REQUIRED:

• Creation of an effective Enterprise Content Management, Knowledge and Information Management System
• Strong leadership, communication and interpersonal skills.
• Appropriate archiving of records/information
• Strong organization,  management and coordination skills
• Effective use of space for documents, records and information storage
• Good negotiation skills
• Minimization of the cost of inaccessible documents, records  and information
• Assertive, proactive  and decisive
• Availability of reference material
• Innovativeness
• Customer satisfaction
• Analytical skills
• Cost-effective Enterprise Content Management, Knowledge and Information management systems, offering efficient support to management decision making
• Coaching, mentoring, setting performance requirements for staff, monitoring and evaluation of performance

BENEFITS:

BotswanaPost offers attractive salaries and benefit packages that are commensurate with qualifications and experience.