IT-IQ Botswana is looking a Level 2 Network Engineer

This role is responsible for the planning, design, installation, maintenance and support of clients networks. Additionally, the position will require the setup and testing of new trial equipment, technologies and programs.

The incumbent will be required to:

>investigate and help resolve issues on customer’s network
>manage support cases to enable fast resolution that meet customer SLA
>monitor and maintain network infrastructure;
>review reports for hardware, software, equipment
>accurate recording of all cases using the company’s ticket management tool
>ensure knowledge sharing across the team and enable best practice
>support ad-hoc projects