COLLECTIONS ASSISTANT X2 wanted at National Development Bank

TENABLE GABORONE

Job Purpose: To constantly monitor defaulting customers and recover debt from them timeously

Key Responsibilities

– To receive accounts and review ability to pay and location of debtor or responsible relatives

– To ensure collection of debts from defaulting customers by issuing demand letters timeously.

– To obtain payments through responsible relatives or other means

– To renegotiate repayment schedules e.g. rescheduling of accounts and capitalization.

– To consult standard sources to locate debtor or property

– To request information from a variety of individuals, private and public agencies to determine assets and secure payments

– To ensure the updating of client data in terms of bad debt recovery.

– To ensure the effective record keeping and backups of all debt recovery documents

– To draw up, develop and implement an effective project visit schedule.

– To compose and respond to correspondences from and to clients

– To execute Agricultural Assets in terms of the Agricultural Charges Act (Cap 35:01)

– Prepare Notices of Sale as per the Notice of Attachment report from Deputy Sheriff.

– To place Notices of Sale in Execution in newspapers and Government Gazette in terms of the High Court Rules Order 52.

– To ensure collection of weekly issues of Government Gazette

– To attend sales in execution conducted by Deputy Sheriffs.

– To liaise with external debt collectors and provide assistance to them when needed.

– To initiate payments of external debt collectors, Deputy Sheriffs and legal adverts

– To identify accounts due for write off and prepare write off reports

– May orient and train new employees

Job Specifications

– Diploma in Banking /Credit Administration/Debt Management

– AAT/AIOB will bean added advantage

– Must have a minimum of 1-2years’debt recovery experience with a demonstrated track record.

Competencies

– Results/ Delivery Orientated

– High level of professionalism/integrity

– Strong business communication

– Customer Service Orientation

– Basic Computer Skills