Senior Engineer – Protection – Botswana Power Corporation

Customer Focus

The  ability to manage own  and  others’ service delivery against dynamic client needs, with a  focus on  groupings of  internal and  external clients. For  a grouping of clients, the ability to increase overall client satisfaction levels, understand emotions, anticipate client needs and enhance the client’s personal experience. Encourage others to higher levels of client satisfaction. The ability to ensure consistency in  service levels, compliance to  service philosophy, and  that client service and retention objectives are met. The ability to  monitor and manage service delivery, identify problems, blockages and bottlenecks; make        or suggest changes to processes based on client feedback.

Networking and Partnering

The ability to build a network within immediate workgroup/team. Seek out networking opportunities to improve own skills and performance. The ability to  maintain a small network by sharing information, volunteering assistance, cooperating and collaborating with others. Understand partnership arrangements, function within and provide service within the boundaries of the agreement.

Execution and Delivery

The ability to  do  day-to-day or  real-time supervision of  the execution of  tasks and outputs within agreed timelines. Can ensure delivery of  high quality work in   an efficient manner by  breaking objectives into tasks, scheduling, guiding and  maintaining discipline. Match resources to the  process or  operational requirements and creatively use resources to complete work efficiently. The ability to review data to measure and review productivity and quality against other teams. Increase productivity by setting stretch targets, and adapting or modifying work plans/schedules/methods. Track and assure quality.

Risk Management

The ability to understand, assess and manage risk within a process. Ability to identify and report possible risks to the organisation. Understand the concept of      risk, risk factors, risk management strategy, policy and processes, and typical points of risk  in  a  process.  Limit  risk  by  managing  exceptions  and  reducing variations in processes, adhering to risk controls, monitoring data accuracy, and ensuring compliance with processes, laws and regulations. The ability to take corrective action when risks present themselves.​

​Financial Management

The ability to manage within a budget, understand and contribute to the budgeting process. Understand basic accounting items, concepts, terms and  financial ratios. Understand internal financial and accounting policies, processes, controls and recordkeeping process. Understand concepts like financial statements, trial balance, tax and cash-flow.

Technical Expertise

Possesses a broad overall knowledge of the discipline and has the ability to apply this knowledge. The ability to stay abreast with new developments to improve own efficiency. Address problems as related to own field of expertise. Apply technical skill to accomplish the job effectively, communicate and translate technical terms so that other can understand, is available to others to help solve technical or procedural problems and issues. Recognised as someone who understands the subject matter.

Coaching and Developing

The ability to provide development opportunities to employees. Create an environment where employees feel safe to  ask  questions, mistakes are  used as  learning experiences and there is encouragement to practice new  skills. Identify skills, knowledge and experience gaps to  align overall team development  needs to  team goals. Set goals for employees to  test their limits and develop within their current role. Help employees by  way of  on-going coaching,  discussion, goal setting, demonstration, explanation, training and  feedback to improve technical skills. Guide employee development by  helping them make    the correct choices of which skills and competencies to develop.

Leading Change

The ability to lead change at a team level. Project manage the implementation of the change, (new systems and processes), monitor progress and deal with  issues arising from the change. Create buy-in and support for the change by explaining and clarifying the reasons and benefits of the change. Recognise and address resistance and negativity; change behaviours and attitudes by understanding the fear and frustration, providing support, clarification and direction.

Create confidence and security in others about the change.

Building Talent

Develop operational talent. Select team members based on their potential to  contribute to  team success. Retain talent via  interventions like training, reward and recognition, on the job/real time recognition and wellness. Provide opportunities to employees to increase their skills & abilities, encourage on-going  learning, and explore the aspirations of employees.

Building Relationships

The ability to build relationships with other managers in own  organisation and with external parties within a  dynamic context. Show insight into others’ emotions, feelings, motives and behaviours. Attend to  the  needs of others, show empathy, respect, and  patience with positive body language. The  ability to  be  composed, manage impulsive feelings when under pressure. Maintain solid relationships, collaborate and  integrate, work as  a  collective, share views,      build rapport, respect, recognise, listen and show interest into the work of others. Ability to deal  with  and  resolve  conflict,  hostility,  and  unsympathetic behaviour as relating to diversity.

Influencing Through Communication.

The ability to communicate in the context of one-on-one discussions and small group interactions. Gain attention, convince and influence by handling concerns and objections. Aim the communication at the right level using better than average vocabulary and sentence construction. The ability to present information, explain actions and respond to arguments in a logical and succinct manner.

Drive

The ability to  identify and act on impeding problems and do  not wait for things to  happen. Take action and act quickly without being prompted. Go  above    and beyond the requirements of the job. Be self confident, bounce back after adversity and exhibit tenacity. Take accountability and ownership for delivery of others and honestly review own contribution to outcomes. Create an environment for the team to exceed goals and expectations. Hold others accountable for excellence. Remain disciplined and focussed, achieve stretch targets and standards, and ensure completion and follow-through. Handle stress.

Integrity

The ability to treat people with dignity, respect and patience, is motivated to do the right thing and communicates principles. The ability to treat others consistently and fairly, is open and honest, and recognises and supports positive behaviour of others. Do the right thing: confront unethical behaviour, deal constructively with negative behaviours in others, and challenge low  levels of integrity. Align team to  morals and  ethics regulations, standards and frameworks, interpret standards for others, support and encourage discussion around ethics.

Strategy Creation

Understands own environment and how business, social, political trends influence this environment. The ability to stay informed of changes in own environment. Develop short terms plans and strategies to remove barriers and risks. Consider different options in terms of cost, timing, buy-in and resource availability. The ability to take decisions to maximise the impact of current processes and systems and support the overall organisational strategy.

Strategy Translation

The ability to understand the business model, strategy and value propositions. Give effect to   the   strategy by   translating plans into milestones, activities, steps,    roles and responsibilities. Communicate the strategy and vision with impact. The ability to describe the strategy to engage and motivate others.

Business Acumen

The ability to understand the nature and interdependency of the organisational strategy, business model, revenue and profit drivers and how value is created. Understand opportunities for value creation. Use own team to extract the greatest value by prioritizing activities of the team according to deliverables that will create the greatest value.

Managing Complexity

The  ability to  deal with a  specific, short term, project or  activities; managing personal stress, conflict, resource allocation, conflicting priorities and  trade-offs. The ability to  quickly assimilate information, weigh up  pro’s and con’s and make the right decision. The ability to  prioritize and create clarity on  the way     ahead for others.

Innovation

The ability to encourage others to think more creatively and innovatively. The ability to question current inefficiencies. To think unconventionally by using different sources and connecting concepts. Consider different opinions, generate new and innovate ideas, develop and experiment with  solutions  to operational issues. Continuously monitor and assess process efficiencies and design; implement solutions to improve efficiency and productivity.

Application of the Legislation

In-depth knowledge and systemic understanding of relevant laws impacting on the Business Unit and engaging industry bodies proactively through respective organisation in order to build a good reputation. Keeping abreast of legislation & adapting Business Unit to legislation.

Plans and specifications

As certified professional engineer or architect, develop designs, plans and specifications relevant to project, within acceptable construction standards

Power system reliability

In terms of power system stability (Voltage and transient stability): Knowledge of: Power system characteristics, Power system operations,  Power  system equipment, Simulation tools, Simulation and analysis techniques. Identify problem. Define problem and collect data. Design studies. Model the problem. Simulate. Analyse results. Formulate solutions. Document solution: Functional design specification, Reports, Operating instructions, Operating guidelines, Operating procedures.

Equipment management

Understanding of best equipment/suppliers, procure equipment, spares and tools and ensure storage and issuing according to manufacturer specifications.

Build sub – station / protection

Coordinating the commissioning of multiple sub-stations, formulating policy, setting standards, devising build processes and overall quality control.

Technical document management

Within corporate guidelines, design business unit document management processes and monitor performance of the process.

Customer Technical Support

At key customer executive level, dealing with the most complex customers, provide customers with technical support: Deep experiential understanding of network dynamics, electricity supply, network configuration. Ability to advise on Load management, Network supply problems, Outage management, Metering, Energy efficiency, Maintenance coordination.

Distribution system operation and maintenance

As specialist qualified engineer, develop management processes and maintenance programs for the operation and maintenance of a power distribution network/ system.

Technology report writing

Present and defend a technology report relating to a significant issue at senior management and peer review level.

Business Process Knowledge and Management

An in-depth experiential understanding of more than one sub process, able to perform and manage advanced functions within the process. The ability to ensure efficiency and quality within these processes.

Safety health and environment

Expert knowledge of both statutory and operational requirements as applied to own field of  operation and  ability to  manage or  execute most facets pertaining to health, safety and the environment.

Project Management

As project/s leader, responsible for overall project performance (coordination, planning, tracking, reporting, quality) of a project across multiple functions/processes, using project management methodology, systems and tools.​

Equipment Strategy

A specialist understanding of the equipment strategy and the correlating maintenance programs. Knowledge of maintenance programs as related to equipment at the system level. The ability to define equipment maintenance programs at equipment and system level, determine the equipment segmentation through equipment criticality and status assessment that determines maintenance programs.  Furthermore,  the  ability to consolidate and validate maintenance programs at the plant level. The ability to consolidate and validate major repair plans at the plant level.

Maintenance scheduling

A specialist understanding of maintenance schedule. The ability to organise, coordinate and prioritise maintenance  execution by allocating resources (ensuring the correct parts, tools, etc are available to execute) to the correct teams and monitoring of the performance of these teams within plants. The ability to, based on maintenance requirements and time constraints determine whether resources need to be sourced externally or internally.  Further to this,  the Scheduling manager must have the ability to move teams between plants based on resource requirements.

Maintenance Execution

A specialist understanding of the maintenance execution process, policy, procedures and standards. The ability to develop overall maintenance execution guidelines, templates and standards. Furthermore, the ability to oversee the execution of maintenance interventions by performing checks of the quality and completeness of all maintenance interventions on a continuous basis and taking corrective actions across plants, taking into account the defined maintenance requirements from maintenance engineering and the maintenance schedule.

Condition Monitoring

An expert understanding of the Condition Monitoring process, policy and standards. The ability to design condition monitoring system hardware as well as software packages. Furthermore, the ability to perform advanced statistical analyses and expert interpretation of these reports​