Front Desk Representative

Job Description

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

We are a Travel Agency based in Gaborone the ideal candidate will need to have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Benefits

• Attractive Salary (Basic salary + Incentive bonus)

Job Requirements

1. Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
2. Greet and welcome guests
3. Answer questions and address complaints
4. Answer all incoming calls and redirect them or keep messages
5. Receive letters, packages etc. and distribute them
6. Prepare outgoing mail by drafting correspondence, securing parcels etc.
7. Check, sort and forward emails
8. Monitor office supplies and place orders when necessary
9. Keep updated records and files
10. Monitor office expenses and costs
11. Take up other duties as assigned (travel arrangements, schedules etc.)

Job Requirements

1. Proven experience as front desk representative, agent or relevant position
2. Familiarity with office machines (e.g. fax, printer, phone etc.) -Training is provided
3. Knowledge of office management and basic bookkeeping
4. Proficient in English (oral and written)
5. Basic knowledge of  Computer / MS Office  (especially Excel and Word)
6. Strong communication and people skills
7. Good organizational and multi-tasking abilities
8. Problem-solving skills
9. Customer service orientation
10. High School diploma; additional qualifications will be a plus