Trainee Manager – Wentzel Group of Companies

We have the following management positions available.

– Departmental / Floor / Receiving/ Store Manager, please note that no direct entry for these positions will be allowed, all applicant will first start as a trainee for these positions. The trainee contract will be 3 months, thereafter, based on performance a fixed contract will be offered.

The trainee position requirements:

Position Title: Trainee Manager

Job purpose: learning the operation and developing skills to become a departmental / floor / store manager.

Reports to: Store Manager

Minimum Experience and qualifications

Minimum of a diploma and good leadership skills, degree preferred

Computer literacy required, including the use of spreadsheet

Fluency in English and Setswana

Atleast 5 yrs experience in retail management

Key Requirements:

Skills

• Communicate effectively with consumers, teammates and suppliers

• responsible for the financial success and smooth operation of the business, as well as the resolution of any customer situations

• Hire and train workers such as customer service associates, clerks and cashiers

• Provide staff with product knowledge

• Motivate sales clerks to meet or exceed sales goals

• Make the schedule of workers

• Assign workers to specific projects such as cleaning or restocking

Competencies

• Knowledge of different forms of tender / legal payment method and how to identify fraudulent tender

• Hygiene and housekeeping standards required and how to achieve those standards

• Knowledge f Products sold in the store and where they can be found in the store

• Familiarity with systems used to manage the front end

• Ability to package customer merchandise effectively

Integrity

Key Responsibilities

1.

· Prepare Creditors reconciliations timeously, ensuring clear reconciling monthly

· Supervise timeouts preparation of all creditors reconciliations

· Prepare and process Creditors journals on an ongoing basis

· Prepare and process Creditors journals on an ongoing basis

2. Processing various forms of tender including

· Balance and bank lotto money daily

· Control cash floats and change required

· Control and follow up on all returned cheques

3. Stock handling

• Evaluate ordering records per product category in relation to rate of sale

• Evaluate delivery schedules and implement recommendations for improvement on a monthly basis

• Identify ideal stock levels per product category

4. Hygiene, Safety and Housekeeping

• Conduct spot checks daily to ensure all stock is clean and neatly displayed

• Conduct daily spot checks across all departments to ensure display units are clean and dust free

• Develop and implement methods to improve customer care results

• Maintain a safe workstation at all times in compliance with the store’s safety procedures and policy

• Develop and implement methods to improve safety check audits

5. Signage and Pricing

• Conduct spot checks across departments and develop methods to improve accuracy of pricing on shelf

• Analyze price surveys and determine key lines that require price adjustment and implement accordingly

• Spot check sales floor to ensure all products have neat and tidy prices displayed

6. Customer service

• Develop personalized relationships with regular customers

• Ensure security procedures are implemented to safeguard store assets and customers

• Ensuring that shrinkage controls are in place

• Develop friendly, but professional relationships with customers without becoming too familiar

• Give each and every customer attention without being distracted by other staff members

The interview process will consist of three 3 phases.
Phase 1: Head office – Application phase

Phase 2: In store, if successful, contract will be signed at Head Office

Phase 3: On the job training for permanent position.

Once successful, the candidate must be willing to rotate or be placed at any of the SPAR’s owned by the Wentzel Group.